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- Tasks: Be the friendly face of our Employment and Skills Service, welcoming visitors and supporting their journey.
- Company: Join Barnsley Council, an award-winning employer dedicated to making a difference in the community.
- Benefits: Enjoy flexible working hours, employee discounts, and opportunities for training and development.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and excellent communication abilities are essential.
- Other info: We value diversity and welcome applicants from all backgrounds, including those with past convictions.
The predicted salary is between 24790 - 25183 £ per year.
Join to apply for the Receptionist role at Barnsley Council.
Directorate: Growth & Sustainability | Service: Economic Regeneration
Position reference: 50094197
Salary: £24,790 - £25,183 Plus laptop
Working Arrangements: 8.30 - 5.00 Mon-Fri
Hours per week: 37
Contract type: Permanent
We are happy to talk flexible working arrangements with you, please get in touch.
Closing date: 13/06/2025 at 23:59
The successful candidate will be required to speak English to an appropriate standard. This post requires an Enhanced DBS Check.
If you are currently living overseas or have lived overseas in the last five years, please be aware that if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in.
When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.
Pensions Regulations have provisions to reduce pension payments in certain circumstances for those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
At Barnsley Council, you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be. We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.
Your role is crucial in maintaining the efficient operation of the front of house for our Employment and Skills Service. The Compliance, Funding and Performance Service supports the delivery and compliance of a variety of contracts under the Employment and Skills banner, such as the newly developed Pathways to Work programme. They also offer operational support to all staff who are based within Wellington House and provide a comprehensive reception role for the Adult Skills and Community Learning Service to ensure a welcoming environment for learners.
The focus of the Employment and Skills Service is to support adults and older young people to get ready for, into, and on in work. This might be by providing them with education, training, or Information, Advice and Guidance. The role is vital as it is the first point of contact for customers accessing the Employment and Skills Service, which could be face to face, by telephone or via online enquiries. You will support systems and processes related to our day-to-day operational practice such as dealing with learner enquiries, sign-posting where appropriate, supporting enrolment processes, booking rooms, and welcoming stakeholders. You will support the reimbursement of travel and expenses to learners.
To excel in this position, you must possess outstanding interpersonal abilities and have substantial knowledge and experience in customer service. You will be compassionate and welcoming, as well as organised and resourceful. It is important to make all visitors to the building feel comfortable and provide them with the information they need in a professional and calm manner. Adults visiting our service may have previously encountered challenges in work, education, and training, therefore it is important for them to feel assured that we can provide appropriate support to assist them in achieving their goals. You will need excellent communication skills, both verbal and written and be able to record information effectively and accurately, using a variety of IT packages and systems.
The ideal candidate will actively seek to promote and demonstrate the Council’s and Service’s core values, working collaboratively across the Employment and Skills Service. You will be required to work core service hours as this is a front of house position.
We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities. We’re committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know. CVs are not accepted for this role. At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We’re committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive.
Receptionist employer: Barnsley Council
Contact Detail:
Barnsley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Barnsley Council's core values: honesty, teamwork, excellent service, and pride. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled challenging situations. This will showcase your interpersonal skills, which are crucial for the Receptionist role.
✨Tip Number 3
Research the Employment and Skills Service and its initiatives, such as the Pathways to Work programme. Being knowledgeable about their projects will help you engage in meaningful conversations during interviews.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires effective information recording and interaction with various stakeholders, being articulate and clear will set you apart from other candidates.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Receptionist position at Barnsley Council. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your application, focus on your customer service experience and any relevant administrative skills. Provide specific examples of how you've successfully managed front-of-house duties or similar roles in the past.
Demonstrate Interpersonal Skills: Since this role requires excellent communication and interpersonal skills, make sure to showcase these in your application. Use clear and professional language, and consider including examples of how you've effectively interacted with customers or clients.
Follow Application Instructions: Pay close attention to the application instructions provided by Barnsley Council. Remember that CVs are not accepted for this role, so ensure you complete the application form as specified and provide all necessary information.
How to prepare for a job interview at Barnsley Council
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors. Highlight your previous customer service experience and provide examples of how you've handled difficult situations with grace and professionalism.
✨Demonstrate Your Organisational Abilities
The role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks, prioritise effectively, and maintain a welcoming environment for all visitors.
✨Familiarise Yourself with the Council's Values
Barnsley Council values honesty, teamwork, excellent service, and pride in work. Research these values and think about how you can embody them in your role as a Receptionist.
✨Prepare for Common Interview Questions
Anticipate questions related to your communication skills, ability to work under pressure, and how you would handle specific scenarios that may arise in a reception setting. Practising your responses can help you feel more confident.
