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- Tasks: Develop and maintain user-friendly digital platforms for the council.
- Company: Join a forward-thinking council dedicated to digital innovation.
- Benefits: Flexible working, competitive pay, excellent pension, and training opportunities.
- Other info: Embrace a diverse workplace that values your unique contributions.
- Why this job: Make a real impact by enhancing digital services for your community.
- Qualifications: Level 4 qualification or relevant experience in digital design.
The predicted salary is between 28598 - 31022 £ per year.
Salary: £28,598 - £31,022
Working Arrangements: Monday to Friday, including agile working
Hours per week: 37
Contract Type: Permanent
Closing Date: 08/05/2026 at 23:59
This post requires a Basic Criminal Record Check.
Probative information: Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
Legal documentation: When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.
Core responsibility: The successful candidate will help develop and maintain customer‑focused digital platforms, ensuring digital services become the channel of choice for customers, residents, and partners in Barnsley. You’ll play a key role in delivering a high‑quality, user‑friendly experience across digital channels.
Responsibilities:
- Develop and maintain the council website, designing and updating web content on behalf of council services.
- Ensure the site is accurate, up to date, and compliant with Web Content Accessibility Guidelines (WCAG) 2.2.
- Use low‑code/no‑code systems to build and maintain online forms that enable customers to report, apply, book, and pay for services online.
- Develop and maintain the council’s chatbots, such as B‑Bot, providing customers with alternative ways to interact with the council.
- Work collaboratively across council and partner services to design and deliver innovative ways of working that make the most of digital technologies.
Required Qualifications:
- A relevant Level 4 qualification or evidence of continuous professional development.
- Digital confidence and experience in designing digital access channels such as websites, online forms, and chatbots.
- Experience of engaging and consulting with key stakeholders, using strong interpersonal skills to create and edit digital content for a variety of audiences.
- The ability to use analytics and customer feedback to inform the development of accessible, user‑friendly digital services.
- Knowledge of Web Content Accessibility Guidelines and their importance for public sector websites.
- Resilience, self‑motivation, and the ability to work to tight deadlines.
- Talent for communication, combined with a creative and innovative approach to service delivery.
Benefits:
- Flexible working to support work/life balance.
- Competitive pay within local government rates.
- Excellent pension scheme.
- Opportunities for training and development.
- Employee discounts and wellbeing support.
EEO Statement: We’re committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. We welcome applicants with past convictions, and are committed to fairness and do not discriminate. All applicants will be considered on the basis of competence and suitability for the role.
Digital Officer employer: Barnsley Council
Contact Detail:
Barnsley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their digital platforms and think about how you can contribute. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience with digital services and how you can enhance user experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our digital initiatives.
We think you need these skills to ace Digital Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Digital Officer role. We want to see how you can contribute to our mission of delivering top-notch digital services!
Showcase Your Digital Skills: Don’t hold back on showcasing your experience with websites, online forms, and chatbots. We’re looking for someone who’s confident in using digital tools, so let us know what you’ve done in this area!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Barnsley Council
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital platforms and web content accessibility guidelines. Be ready to discuss your experience with designing websites, online forms, and chatbots, as these are key responsibilities for the role.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders in the past. Highlight your interpersonal skills and how you've used feedback to improve digital services. This will demonstrate your ability to work collaboratively across different teams.
✨Be Ready for Technical Questions
Expect some technical questions related to low-code/no-code systems and analytics. Brush up on your knowledge of these tools and be prepared to explain how you've used them to enhance user experiences in previous roles.
✨Demonstrate Your Creativity
Think of innovative ideas or projects you've worked on that showcase your creative approach to service delivery. Be ready to share how you can bring fresh ideas to the council's digital platforms and improve customer interactions.