At a Glance
- Tasks: Provide exceptional customer service and support in a hybrid working environment.
- Company: Join Barnsley Council's dynamic Contact Centre team.
- Benefits: Competitive salary, pension, and training opportunities.
- Other info: Embrace a culture of innovation and high performance.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Four GCSEs and experience in customer support required.
The predicted salary is between 26403 - 28142 £ per year.
Barnsley Council is looking for a dedicated customer service professional to join their Contact Centre. The role offers hybrid working arrangements and requires a focus on empathy and effective communication with customers. You'll participate in developing innovative technology and contribute to a culture of high performance.
Ideal candidates should have at least four GCSEs and relevant experience in a customer support environment. The salary range for this position is between £26,403 and £28,142 and comes with benefits like pension and opportunities for training.
Hybrid Customer Experience Advisor | Mentoring & Growth in Barnsley employer: Barnsley Council
Barnsley Council is an excellent employer that prioritises employee growth and development, offering a supportive work culture where innovation and high performance are celebrated. With hybrid working arrangements, competitive salaries, and comprehensive benefits including a pension scheme, this role as a Hybrid Customer Experience Advisor provides a meaningful opportunity to make a positive impact in the community while advancing your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Advisor | Mentoring & Growth in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barnsley Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barnsley Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hybrid Customer Experience Advisor | Mentoring & Growth in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barnsley Council:Your cover letter is your chance to shine! Tell us why you want to work at Barnsley Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barnsley Council!
How to prepare for a job interview at Barnsley Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
