At a Glance
- Tasks: Be the first point of contact for housing support, providing advice and assistance.
- Company: Join a dedicated team in Public Health and Communities focused on resilient communities.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: We value diversity and welcome all qualified applicants to apply.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 4 GCSEs including English and Maths; strong communication and interpersonal skills.
The predicted salary is between 31537 - 34434 £ per year.
Position reference: , Directorate: Public Health and Communities | Service: Resilient Communities
Salary: £31,537 - £34,434
Working Arrangements: Office hours
Hours per week: 37
Contract type: Permanent
Closing date: 13/03/2026 at 23:59
Responsibilities
- Serve as the first point of contact for the Housing Options Team, providing excellent customer service, assessment, and communication skills.
- Give advice, guidance and signpost to a range of customers.
- Set up cases on a case management system and make initial enquiries into individuals’ circumstances.
- Work as a team to deliver an excellent customer experience on the phone, face to face and via email.
- Ensure high‑quality advice and assistance to a range of customers, some of whom may be vulnerable and complex.
- Assess customer needs, provide appropriate advice, support, signposting and referrals, and undertake needs and risk assessment to determine priority and access to other services.
- Work in a fast‑paced, demanding customer‑service environment using your own initiative, thinking on your feet and problem‑solving effectively.
- Use a range of techniques to establish the needs and risk of customers to prioritise service responses.
- Work as part of a team and with wider partners.
Qualifications
- 4 GCSEs, including English and Maths or equivalent.
- Relevant NVQ Level 3.
- Excellent communication, interpersonal and listening skills.
Equity, Diversity & Inclusion
We welcome all qualified applicants to apply. We are committed to creating a workplace where differences are valued. Our recruitment process is inclusive, welcoming applicants with past convictions and providing support during the recruitment process if required.
This post requires a Basic Criminal Record Check.
People with significant periods spent abroad (6 months or more in the last 3 years) will be asked to give a reasonable explanation.
Housing Officer - Triage and Assessment (2 posts) in Barnsley employer: Barnsley Council
As a Housing Officer within the Public Health and Communities Directorate, you will join a dedicated team committed to making a positive impact in the community. Our organisation fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role. Located in a vibrant area, we offer a competitive salary and a commitment to equity, diversity, and inclusion, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Triage and Assessment (2 posts) in Barnsley
✨Tip Number 1
Get to know the company! Research their values and mission, especially around public health and community resilience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a range of customers, role-play scenarios with friends or family. This will help you feel more confident when assessing needs and providing advice in real situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make a difference in the community.
We think you need these skills to ace Housing Officer - Triage and Assessment (2 posts) in Barnsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about excellent customer service, don’t hold back on showcasing your communication skills in your written application. Use clear and concise language to demonstrate your ability to connect with a diverse range of customers.
Highlight Relevant Experience:If you've got experience in customer service or working with vulnerable individuals, make it shine! We love seeing how your past roles have prepared you for this position, so be sure to include specific examples.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Barnsley Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Officer. Familiarise yourself with the key tasks like customer service, assessment, and communication skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you've successfully assisted customers, especially in challenging situations. Highlight your ability to assess needs and provide appropriate advice, as this is crucial for the position.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific scenarios related to customer needs and risk assessments. Practise articulating your thought process and decision-making skills. This will demonstrate your ability to think on your feet and solve problems effectively.
✨Emphasise Teamwork and Collaboration
This role requires working as part of a team and with wider partners. Be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and how you value diverse perspectives in achieving common goals.
