At a Glance
- Tasks: Deliver exceptional customer service and support in a collaborative team environment.
- Company: Join a forward-thinking organisation with a focus on customer experience.
- Benefits: Competitive salary, flexible working options, and excellent training opportunities.
- Other info: Inclusive workplace promoting personal development and growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSEs or equivalent and experience in customer support preferred.
The predicted salary is between 26403 - 28142 £ per year.
Position reference: 50133500
Salary: £26,403 – £28,142
Working Arrangements: Hybrid Working (Monday – Friday, 9am–5pm, with home working flexibility)
Hours per week: 37
Contract type: Permanent
Closing date: 26/06/2026 at 23:59
Responsibilities
- Deliver outstanding customer service by showing empathy and offering help, guidance, and support to customers.
- Serve as part of a collaborative Customer Experience Team, meeting agreed quality and performance targets and exceeding customer expectations.
- Work 37 hours per week in the Contact Centre, Monday to Friday between 9am and 5pm, while also providing flexibility for home working.
- Assist in the rollout of innovative technology during the Microsoft transformation and help enhance customer access channels and services.
- Participate in regular one‑to‑one feedback, call coaching, and mentoring to further professional development.
Qualifications
- Minimum four GCSEs (grades 9–4) or equivalent.
- Previous experience in customer support or a similar high‑volume contact centre environment.
- Digital proficiency and ability to adapt to fast‑paced changes.
- Strong communication and problem‑solving skills.
- Ability to display empathy and provide assurance to customers.
Benefits
- Salary between £26,403 and £28,142, plus an excellent pension scheme.
- Flexible working arrangements, including home working options.
- Opportunities for training and development, including mentoring and call coaching.
- Employee rewards and benefits as part of the Just4You programme.
Additional Information
- Basic Criminal Record Check is required.
- Applicants may need to provide a reasonable account of any significant periods (six months or more in the past three years) of time spent living abroad.
- Work must commence with all necessary legal documents such as a valid visa; the council does not provide sponsorship for visa or work permits.
- All applicants are encouraged to self‑identify any support needs during the recruitment process; the council promotes an inclusive, non‑discriminatory workplace.
- CVs are not accepted for this role. Please use the attached documents to support your application.
Customer Service Advisor in Barnsley employer: Barnsley Council
As a Customer Service Advisor, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible hybrid working arrangements and a commitment to training and development, our company empowers you to excel while delivering exceptional service to our customers. Join us to be part of a dynamic team that values collaboration and innovation, all while enjoying a competitive salary and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barnsley Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barnsley Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barnsley Council:Your cover letter is your chance to shine! Tell us why you want to work at Barnsley Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barnsley Council!
How to prepare for a job interview at Barnsley Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
