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- Tasks: Support students with financial and wellbeing advice, ensuring they thrive at college.
- Company: Join Barnsley College's supportive Student Services team.
- Benefits: Enjoy a fulfilling role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives by helping them overcome financial barriers.
- Qualifications: Level 3 education, customer service experience, and strong communication skills required.
- Other info: Be part of a committed team dedicated to student success and wellbeing.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a friendly, organised and student focused individual to join Barnsley College as a Student Funding and Welfare Officer within our supportive Student Services team. This is a varied and rewarding front line role where you will play a vital part in ensuring students can access the financial and wellbeing support they need to succeed at college.
You will act as a first point of contact for students, staff and external stakeholders, providing clear, accurate and timely advice on student funding, welfare and wider support services. You will support students to navigate financial matters confidently, helping to reduce barriers to learning and promote positive wellbeing.
Working closely with colleagues across Student Services and the wider College, you will ensure enquiries are triaged effectively and that support is delivered in a professional, empathetic and student centred way. You will also contribute to the accurate administration and reporting of student support funds, ensuring processes are efficient, compliant and audit ready.
The role includes supporting student inductions, tutorials and activities linked to financial literacy and money management; promoting Student Funding through digital platforms such as MyDay and the College website; and maintaining a visible presence across College sites. You will also act as the main point of contact for the College bus service, managing enquiries, monitoring usage and gathering student feedback to support continuous improvement.
This is an excellent opportunity to join a committed team that plays a key role in supporting students' financial wellbeing, engagement and success. If you enjoy working with young people, delivering high quality customer service and making a tangible difference, this role offers a fulfilling next step in your career.
We are looking for a positive, approachable and well organised individual with a strong commitment to supporting children, young people and vulnerable adults. You will have experience working in a customer focused environment and the ability to handle sensitive situations with empathy and professionalism. Strong communication skills are essential, alongside excellent administrative, organisational and IT skills, and the ability to manage competing priorities effectively.
You will be educated to Level 3 or equivalent, including GCSE Maths and English (A‑C or equivalent), and have at least two years' relevant experience. You will be confident working with data and systems, supporting accurate reporting and contributing to continuous service improvement. Above all, you will demonstrate a clear understanding of safeguarding responsibilities, a commitment to inclusive practice, and a genuine desire to help students overcome financial barriers and achieve their full potential.
Key Qualifications and Experience- Educated to Level 3 or equivalent GCSE Maths and English (or equivalent Level 2 qualification)
- Minimum two years' experience of working in a customer focused environment
- Minimum two years' experience dealing with situations sensitively and with empathy, both face to face and telephone communication
Student Funding and Welfare Officer in Barnsley employer: Barnsley College
Contact Detail:
Barnsley College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Funding and Welfare Officer in Barnsley
✨Tip Number 1
Get to know the college and its values! Research Barnsley College and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting students.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a recommendation when applying through our website.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated empathy and problem-solving skills. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Showcase your passion for student welfare! During interviews, share specific examples of how you've helped others in similar roles. This will highlight your commitment to making a difference and align perfectly with what Barnsley College is looking for.
We think you need these skills to ace Student Funding and Welfare Officer in Barnsley
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let your enthusiasm for helping students shine through. We want to see how you can make a difference in their lives, so share any relevant experiences that highlight your commitment to student welfare and financial support.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to customer service and handling sensitive situations. We appreciate a well-organised application that’s easy to read!
Tailor Your Application: Make sure to customise your application to fit the role of Student Funding and Welfare Officer. Highlight your experience with financial matters, communication skills, and any relevant qualifications. We love seeing how you connect your background to what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our team there, making it easier for you to showcase why you’d be a great fit.
How to prepare for a job interview at Barnsley College
✨Know Your Stuff
Make sure you understand the role of a Student Funding and Welfare Officer inside out. Familiarise yourself with student funding options, welfare services, and how they impact students' lives. This knowledge will help you answer questions confidently and show your genuine interest in supporting students.
✨Show Your Empathy
This role requires a lot of empathy and understanding. Prepare examples from your past experiences where you've handled sensitive situations with care. Think about how you can demonstrate your ability to connect with students and provide them with the support they need.
✨Be Organised
As this position involves managing multiple priorities, showcase your organisational skills during the interview. Bring a planner or notes that outline how you would approach tasks like triaging enquiries or managing student feedback. This will illustrate your proactive approach to the role.
✨Engage with the Team Spirit
Since you'll be working closely with colleagues across Student Services, express your enthusiasm for teamwork. Share examples of how you've collaborated with others in previous roles. Highlight your commitment to creating a supportive environment for both students and staff.