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For Companies At a Glance
- Tasks: Support our team by managing customer inquiries and maintaining organised service records.
- Company: Join a leading forklift hire and sales company in Barnsley with a strong reputation.
- Benefits: Gain valuable experience while earning a Level 2 Customer Service Apprenticeship.
- Why this job: Kickstart your career in customer service with hands-on training and real-world experience.
- Qualifications: Good communication skills and basic IT knowledge are a plus.
- Other info: Enjoy a Monday to Friday schedule with opportunities for growth.
About the Company
Fork lift hire and sales is a South Yorkshire based company in Barnsley specialising in the supply, repair and maintenance of all materials handling equipment nationwide.
Job Overview
We are looking for a Customer Service Apprentice to join our office team.
Responsibilities
- Scan and file documents accurately to maintain organised service records
- Support with job sheet preparation and write‑ups
- Handle incoming phone calls professionally, recording key service details such as:
- Customer name
- Site address
- Opening hours
- Site restrictions
- Machine details (make, model, serial number)
Skills & Qualities
- Good communication skills
- Confident
- Good telephone manner
- Basic IT skills advantageous
Working Hours
The role is Monday to Friday, 8.00 a.m. to 5.00 p.m., with a 1 hour unpaid lunch.
Training
Training will be delivered on site and off the job, either at Barnsley College or within the workplace. The successful applicant will complete a Level 2 Customer Service Apprenticeship.
Customer Service Apprentice, Forklift Hire and Sales, Broomhill, Barnsley, S730FJ employer: Barnsley College
Contact Detail:
Barnsley College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice, Forklift Hire and Sales, Broomhill, Barnsley, S730FJ
✨Tip Number 1
Make sure you research the company before your interview. Knowing about their services and values will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend to get comfortable with answering questions and taking notes. It’ll boost your confidence!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking about training opportunities or team dynamics shows that you’re keen to learn and fit in with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Apprentice, Forklift Hire and Sales, Broomhill, Barnsley, S730FJ
Some tips for your application 🫡
Show Off Your Communication Skills: Since good communication is key for this role, make sure to highlight any experience you have in customer service or handling phone calls. We want to see how you can connect with customers and keep things professional!
Be Organised: Mention any experience you have with filing documents or managing records. We love a candidate who can keep things tidy and organised, just like we do with our service records!
Tailor Your Application: Take a moment to read through the job description and tailor your application to match. Use similar language and phrases to show us you understand what we're looking for in a Customer Service Apprentice.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Barnsley College
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, especially in forklift hire and sales, and be ready to discuss how you can contribute to their mission. This shows genuine interest and helps you stand out.
✨Practice Your Communication Skills
Since good communication is key for this role, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling phone calls and responding to emails.
✨Show Off Your IT Skills
While basic IT skills are advantageous, make sure to highlight any relevant experience you have. If you've used software for document management or customer service before, mention it! It’ll show that you’re ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions about the role and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
