At a Glance
- Tasks: Deliver top-notch customer service and support student recruitment with various admin duties.
- Company: Barnsley College, a vibrant further education institution with diverse courses.
- Benefits: Earn while you learn, gain real-life experience, and develop valuable skills.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
- Why this job: Kickstart your career in customer service and make a difference in students' lives.
- Qualifications: Enthusiasm and motivation to learn; no prior experience required.
The predicted salary is between 15000 - 20000 € per year.
Are you ready to start or re‑start your career in Customer Service? Would you like to earn whilst you learn? To provide a high‑quality front of house/reception service to a wide range of customers, working across different college sites and supporting the Student Recruitment Department with a variety of administrative duties in a busy office environment.
Responsibilities
- Provide a high‑quality customer service to support front of house services across different college sites.
- Reception duties including greeting, signing in and out visitors, issuing and recording ID badges.
- Operate the college main switchboard.
- Undertake general admin duties such as data entry, using a range of IT systems and Microsoft packages including Word, Excel and MSTEAMS.
- Record incoming and outgoing parcels received via reception.
- Deliver an accurate and timely data entry process of admissions related information.
- Deal with general enquiries by phone, email and in person.
- Assist with the co‑ordination, organisation and delivery of customer focused events.
- Support the preparation of student weekly interviews by setting up rooms/signage and meeting and greeting prospective learners and parents/carers.
- Monitor attendance at interviews and provide follow‑up contact with relevant applicants.
- Represent the College at internal and external events including open evenings and career events.
- Support the team in collecting evaluations and feedback, compiling reports and reporting on findings.
- Ensure personal compliance with internal audit guidelines and GDPR/Data Protection Act.
- Assist with functions across other College departments where necessary, including the Marketing and Communications Team.
Working Hours
Working week: 37 hours, Monday to Thursday 8:30am – 5:00pm, Friday 8:30am – 4:30pm.
About the Employer
Barnsley College are looking for a highly motivated, enthusiastic apprentice to join their busy Student Recruitment Department. We are a further education college offering over 300 courses covering subjects from Animal Care, Business and Catering to Forensics, Motorsport, and Performing Arts. Our campuses provide purpose‑built accommodation for each subject, ensuring that students learn in industry‑standard facilities. Many of our College facilities operate as commercial businesses alongside everyday teaching, giving you the opportunity to gain real‑life work experience in your chosen career.
Customer Service Apprentice, Barnsley College, Student Recruitment, Church Street, S70 2AX employer: Barnsley College
Barnsley College is an exceptional employer that prioritises the growth and development of its staff, offering a dynamic work environment where apprentices can thrive. With a strong focus on high-quality customer service and a commitment to providing real-life work experience, employees benefit from a supportive culture that encourages learning and collaboration across various departments. Located in Barnsley, the college provides access to state-of-the-art facilities and opportunities to engage with the community through events, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice, Barnsley College, Student Recruitment, Church Street, S70 2AX
✨Tip Number 1
Get to know the college! Research Barnsley College and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Attend any open evenings or career events hosted by the college. It’s a great way to meet staff and other applicants, plus it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Customer Service Apprentice, Barnsley College, Student Recruitment, Church Street, S70 2AX
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service role. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this position!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:Even if you haven’t worked in customer service before, think about any relevant experiences you’ve had, like volunteering or part-time jobs. We love seeing how you’ve engaged with people and handled responsibilities, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Barnsley College
✨Know Your Stuff
Before the interview, make sure you understand what Barnsley College is all about. Familiarise yourself with their courses and values. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've provided excellent service or handled difficult situations. This will help you articulate your experiences clearly during the interview.
✨Dress to Impress
Even though it's a college environment, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. It reflects your enthusiasm for the role and respect for the interviewers.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you gauge if the college is the right fit for you. Consider asking about the team you'll be working with or opportunities for growth within the role.
