At a Glance
- Tasks: Support HR operations, manage queries, and drive process improvements.
- Company: Join Barnett Waddingham, a leading firm in People & Culture services.
- Benefits: Enjoy flexible working, competitive bonuses, and extensive employee perks.
- Other info: Hybrid working available from Bristol or Cheltenham offices.
- Why this job: Be part of a dynamic team focused on enhancing employee experience and operational excellence.
- Qualifications: HR qualification or experience, coaching skills, and strong HR operations background required.
The predicted salary is between 42000 - 60000 € per year.
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Description
We have an exciting opportunity for a Senior People & Culture Operations Officer / Senior HR Operations Officer to join our growing People & Culture team. This role can be based from our Bristol or Cheltenham office on a hybrid working basis between home and office.
The People Culture team provides a full HR service encompassing Total Reward, People Experience, Organisational Design & Talent, Resourcing and Talent Acquisition, and HR Operations. Assisting the HR Operations Manager in delivering an excellent operational service and employee experience for Barnett Waddingham, this role will support the day-to-day running of core People Operations activity, acting as a point of escalation for the HR Assistants and Administrators, and will play a key role in driving consistency, compliance, and process improvement across the team.
Description
We have an exciting opportunity for a Senior People & Culture Operations Officer / Senior HR Operations Officer to join our growing People & Culture team. This role can be based from our Bristol or Cheltenham office on a hybrid working basis between home and office.
The People Culture team provides a full HR service encompassing Total Reward, People Experience, Organisational Design & Talent, Resourcing and Talent Acquisition, and HR Operations. Assisting the HR Operations Manager in delivering an excellent operational service and employee experience for Barnett Waddingham, this role will support the day-to-day running of core People Operations activity, acting as a point of escalation for the HR Assistants and Administrators, and will play a key role in driving consistency, compliance, and process improvement across the team.
A Snapshot Of Your Day
- Support integration-related work following our recent acquisition, including data collection, contract and policy review, TUPE processing, and structured data transfer across platforms.
- Act as an escalation point for complex administrative queries and exceptions, applying sound judgement and balanced decision-making
- Coach and support HR Assistants and Administrators to build knowledge, consistency, and confidence in service delivery.
- Ensure governance and compliance across lifecycle processes including onboarding, offboarding, position management and contractual change.
- Support immigration processes and ensure ongoing compliance with UKVI regulations via the SMS system.
- Lead and coordinate updates to SharePoint content; maintain structure, accuracy and usability of HR sites and support with ongoing process mapping, optimisation and documentation of standard operating procedures.
- Develop and deliver reporting and analysis that supports audit, continuous improvement, and decision-making.
- Work with the HR Operations Manager to prepare for internal and external ISO audits, and ensure agreed actions are completed.
- Provide operational support for broader HR projects and initiatives across the People & Culture team
- A relevant HR qualification, Chartered member of CIPD or qualified by experience
- Experience coaching or managing junior team members is desirable
- Excellent generalist HR experience or HR operations experience with a specialism in operational delivery, systems, HRIS and compliance.
- Demonstrated ability to apply logic and structured thinking to process design, policy interpretation, and operational decisions.
- Experience supporting integration or change projects, including TUPE, policy harmonisation, or systems transitions.
- Accomplished to interpret and use data and insights to inform action
- Highly competent in preparing and editing internal communications and guidance materials.
- Experience with SharePoint administration and information governance is desirable.
- Expert in Microsoft Office and capable learning new systems. Knowledge or experience with Oracle would be a strong asset but not required.
- Competitive discretionary annual bonus.
- Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
- A generous pension scheme where we contribute 8% of your salary from day one of your employment.
- Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.
- A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.
- For a full list of benefits, please clickhere
Accessibility
We are a Disability Confident Employer. If you reasonable adjustments could support you, or if you would like more information on accessibility, please click here
Not quite the right opportunity for you this time?
For more about us and other Careers at BW, please click here
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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed tocareers@barnett-waddingham.co.uk.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Human Resources
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#J-18808-LjbffrSenior HR Operations Officer employer: Barnett Waddingham
Barnett Waddingham is an exceptional employer, offering a supportive and dynamic work environment in either Bristol or Cheltenham. With a strong focus on employee well-being, the company provides competitive benefits, including a generous pension scheme and a comprehensive range of voluntary perks, alongside opportunities for professional growth within a collaborative People & Culture team. The hybrid working model promotes flexibility, ensuring that employees can balance their personal and professional lives effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Operations Officer
✨Tip Number 1
Familiarise yourself with Barnett Waddingham's core values and culture. Understanding their approach to People & Culture will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company and its HR operations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of your experience with HR operations, especially in areas like compliance and process improvement. Being able to articulate your past successes will set you apart from other candidates.
✨Tip Number 4
Stay updated on current HR trends and best practices, particularly around integration processes and compliance. Showing that you are knowledgeable about the latest developments in HR will demonstrate your commitment to the field.
We think you need these skills to ace Senior HR Operations Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant HR experience, particularly in operational delivery and compliance. Use keywords from the job description to demonstrate that you meet the specific requirements of the Senior HR Operations Officer role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your relevant qualifications, such as your HR qualification or CIPD membership, and provide examples of how you've successfully managed HR operations or coached junior team members.
Showcase Your Skills:Emphasise your skills in data analysis, process improvement, and SharePoint administration. Provide concrete examples of how you've used these skills in previous roles to enhance HR operations and employee experience.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in HR roles.
How to prepare for a job interview at Barnett Waddingham
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior HR Operations Officer. Familiarise yourself with key areas such as compliance, process improvement, and employee experience, as these will likely be focal points during your interview.
✨Showcase Your Experience
Prepare to discuss your relevant HR qualifications and experiences, especially those related to operational delivery and systems. Be ready to provide examples of how you've successfully managed complex administrative queries or supported integration projects.
✨Demonstrate Leadership Skills
Since this role involves coaching junior team members, think of specific instances where you've led or mentored others. Highlight your ability to build confidence and consistency in service delivery, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Practice articulating your thought process when faced with challenges, particularly in areas like TUPE processing or compliance with UKVI regulations.
