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- Tasks: Support clients with professional service and manage client relationships effectively.
- Company: Join a leading Pensions Administration team at Barnett Waddingham.
- Benefits: Enjoy competitive bonuses, private medical cover, and up to 30 days holiday.
- Other info: Flexible working options and a supportive, inclusive environment.
- Why this job: Make a real impact in the pensions sector while developing your career.
- Qualifications: Knowledge of DB and DC pension schemes and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a great new opportunity for a Senior Client Administrator to join our Pensions Administration team. The primary focus of this role is to support the business area in providing a quality, accurate and professional service to clients focusing on client and scheme related work. This is a full time, permanent role that can be based in our Liverpool, Leeds or Glasgow offices working on a hybrid basis.
Responsibilities:
- Builds and maintains professional relationships with clients and other stakeholders as required.
- Has responsibility for the provision of client management services to a significant client or portfolio of clients.
- Undertakes a proactive client facing role, attending client meetings when required to present on and discuss administration matters.
- Ensures their own work is delivered within Service Level Agreements.
- Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes, that remedial actions and mitigations are taken to minimise escalation and provides suggested solutions or a course of action.
- Reviews and prepares quarterly administration stewardship reports, or at a frequency agreed with the client, and other client facing administration reports, as required.
We would love to hear from you if you have:
- In depth knowledge of both DB and DC occupational pension schemes.
- Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period (specific for PPF Administration).
- Knowledge of pension dashboards would be useful.
- Innovates pragmatic solutions to complex queries and confidently presents these to stakeholders.
What's in it for you:
- Competitive discretionary annual bonus.
- Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
Senior Client Administrator employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Senior Client Administrator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of DB and DC occupational pension schemes. Be ready to discuss how you've tackled complex queries in the past and present your solutions confidently. We want to see that you can innovate and think on your feet!
✨Tip Number 3
Don’t forget to showcase your client management skills! During interviews, share examples of how you've built and maintained professional relationships with clients. Highlight any experience you have in attending client meetings and presenting administration matters.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Barnett Waddingham. Let’s get you that Senior Client Administrator role!
We think you need these skills to ace Senior Client Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Administrator role. Highlight your experience with DB and DC pension schemes, and any relevant client management skills. We want to see how you can bring value to our Pensions Administration team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to build professional relationships and handle complex queries. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your innovative solutions to complex issues. We’re looking for someone who can confidently present these ideas to stakeholders, so share examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of both DB and DC occupational pension schemes. Be ready to discuss the specifics of the PPF assessment period and how it relates to the role. This will show that you're not just familiar with the terms, but that you can apply this knowledge practically.
✨Showcase Your Client Management Skills
Prepare examples of how you've built and maintained professional relationships in previous roles. Think about times when you’ve successfully managed client expectations or resolved complaints. This will demonstrate your proactive approach and ability to handle client-facing responsibilities.
✨Be Ready to Innovate
Expect questions that assess your problem-solving skills. Prepare to discuss complex queries you've tackled in the past and the innovative solutions you proposed. This will highlight your ability to think on your feet and present ideas confidently to stakeholders.
✨Familiarise Yourself with Reporting
Since you'll be reviewing and preparing quarterly administration stewardship reports, it’s crucial to understand what these entail. Brush up on how to present data clearly and effectively, as well as any tools you might have used for reporting in the past.