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- Tasks: Lead a team to deliver top-notch service in the pensions contact centre.
- Company: Join a leading financial services firm with a strong reputation.
- Benefits: Enjoy competitive bonuses, generous benefits, and gym membership discounts.
- Why this job: Make a difference by leading a team and enhancing customer experience.
- Qualifications: Experience in call centres or pension administration and strong communication skills.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm is looking for a Member Contact Centre Team Leader to join their Birmingham office. In this role, you will manage the team's performance and ensure effective service delivery.
Ideal candidates will have relevant experience in call centres or pension administration, along with strong communication skills and knowledge of Microsoft Office applications.
This position offers a competitive bonus, generous benefits including a pension scheme and medical cover, and additional perks such as gym membership discounts and voluntary benefit options.
Pensions Contact Centre Team Lead in London employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Contact Centre Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We want to show that we can handle the pressure and deliver results!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences in call centres or pension administration to highlight your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Pensions Contact Centre Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centres or pension administration. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Member Contact Centre Team Leader position. We love seeing your personality come through, so keep it engaging and professional.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Numbers
Brush up on key performance metrics relevant to call centres and pension administration. Be ready to discuss how you've improved team performance in previous roles, as this will show your understanding of what it takes to lead effectively.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you resolved conflicts or improved customer satisfaction, as these stories will demonstrate your capability to manage a team and deliver excellent service.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office applications is essential, make sure you're comfortable discussing how you've used these tools in past roles. Whether it's Excel for data analysis or PowerPoint for presentations, being able to articulate your proficiency will set you apart.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will help you tailor your answers to align with their expectations and show that you're genuinely interested in being part of their team.
