At a Glance
- Tasks: Answer calls and emails, maintain service levels, and support team operations.
- Company: Join a supportive team in the Pensions Administration sector.
- Benefits: Enjoy competitive bonuses, generous holiday, and extensive health benefits.
- Other info: Hybrid working with opportunities for personal and professional growth.
- Why this job: Make a difference by helping others while developing your customer service skills.
- Qualifications: GCSE Maths & English Grade 5/C or equivalent; customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
We are currently recruiting two Helpline Operators to join the Pensions Administration Business Area. This role will be hybrid working and based in our Birmingham office.
Key Responsibilities
- Answer a high volume of calls promptly, maintaining a rapid response rate to agreed standards while remaining calm and professional.
- Answer email and online enquiries promptly and efficiently to achieve service levels.
- Prepare and submit telephone notes to a high standard.
- Implement and apply business continuity procedures during the failure of the call system and communicate with colleagues.
- Report any faults in the internal call system and any systems connected to the telephone software.
- Handle printing, filing, photocopying and scanning tasks.
- Archive files and retrieve archived files.
Qualifications and Experience
- Minimum GCSE Maths & English Grade 5/C or equivalent.
- Previous Customer Service experience – essential.
- Previous Call Handling experience – desirable.
- Background in Financial Services – advantageous.
- Experience working in an office within a team environment – beneficial.
- Excellent verbal and written communication skills.
- Good problem‑solving skills, empathy and attention to detail.
- Proficiency with Microsoft Office programmes, especially Excel, Word and Outlook.
- Ability to build strong, effective team‑working relationships.
Benefits
- Competitive discretionary annual bonus.
- Core benefits paid for by BW, including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
- Generous pension scheme with an 8% salary contribution from day one of employment.
- Employee Assistance Programme to support you and your family.
- Wide range of voluntary benefits: tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extended private medical cover or life assurance to family members, gym membership, travel insurance and discounts at numerous retailers.
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please contact us for assistance.
Helpline Operator in London employer: Barnett Waddingham
Join our dynamic team as a Helpline Operator in Birmingham, where we prioritise employee well-being and professional growth. Enjoy a competitive salary with a generous benefits package, including private medical cover and a robust pension scheme, all within a supportive and inclusive work culture that values your contributions. With opportunities for skill development and a commitment to work-life balance through hybrid working, we are dedicated to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Operator in London
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Helpline Operator does, especially in the Pensions Administration sector. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls and emails, try role-playing with a friend or family member. This will help you stay calm and professional under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Helpline Operator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpline Operator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Highlight Relevant Experience:If you've got previous call handling or customer service experience, make it stand out! Share specific examples of how you've handled enquiries or resolved issues in the past. We love to see real-life applications of your skills.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Let’s get your application rolling!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Helpline Operator. Understand what it means to handle a high volume of calls and how to maintain professionalism under pressure. Brush up on your customer service skills, as they'll be crucial in demonstrating your ability to manage enquiries effectively.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is essential for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will help you stand out as a strong candidate.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems quickly and efficiently. Be ready to discuss how you approached these challenges, especially in a call handling context. Employers love candidates who can think on their feet and provide solutions.
✨Be Tech-Savvy
Since proficiency with Microsoft Office programmes is a must, make sure you're comfortable using Excel, Word, and Outlook. If you have experience with any call handling software, mention it! Showing that you're tech-savvy will give you an edge in the interview.
