Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring top-notch support and innovative solutions.
- Company: Dynamic firm with a focus on technology and collaboration.
- Benefits: Competitive bonus, private medical cover, and up to 30 days holiday.
- Why this job: Make a real impact in IT while working with cutting-edge technologies.
- Qualifications: Strong IT support experience and excellent communication skills required.
- Other info: Hybrid work model with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The IT Service & Support team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022-based, with Windows 11 workstations running Microsoft Office 365 Applications. We now have an exciting opportunity for an IT Service Delivery Lead to work in our Leeds office on a hybrid basis (2-3 days per week). Some travel to other offices will be necessary.
Responsibilities
- Work closely with other IT departments to understand their technical needs and provide appropriate solutions.
- Monitor service performance against SLAs/OLAs.
- Identify service risks and drive mitigation plans.
- Ensure changes follow ITIL-aligned processes and reduce service risk.
- Act as the primary contact for business stakeholders, translating business needs into IT service requirements.
- Manage the incident management process, ensuring timely resolution and effective communication with stakeholders.
- Lead problem management efforts to identify root causes and implement long-term solutions to prevent recurrence.
- Ensure IT services are available and reliable, implementing measures to minimise downtime.
- Identify opportunities for process improvements and implement changes to enhance service delivery.
- Drive automation and efficiency initiatives, supporting optimisation of support teams and workflows.
- Provide regular reports on service performance, incidents, and changes to the IT Service Desk Manager.
- Ensure IT services comply with relevant regulations, standards, and policies.
- Manage external suppliers’ performance, ensuring contractual commitments are met, supporting the procurement and renewal lifecycles.
We would love to hear from you if you have:
- Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
- Extensive experience in IT support or service management, with a strong understanding of IT infrastructure and applications.
- Ability to manage pressure during critical outages.
- Strong understanding of ITIL / service management frameworks.
- Experience in managing IT services in alignment with ITIL best practices, including incident management, problem management, change management, and service level management.
- CompTIA Network+, CompTIA Security+, or similar certifications in ITIL are advantageous.
- Commitment to ongoing professional development and staying current with emerging technologies and industry trends.
- A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths.
What’s in it for you?
- Competitive discretionary annual bonus.
- Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
IT Service Delivery Lead in Leeds employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead in Leeds
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that IT Service Delivery Lead role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled service management challenges or improved processes. We want to see your problem-solving skills in action!
✨Tailor Your Approach
Every company is different, so make sure you understand their specific needs. Research the firm’s IT infrastructure and think about how your experience aligns with their requirements. This shows you’re genuinely interested and ready to hit the ground running.
✨Follow Up Like a Boss
After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace IT Service Delivery Lead in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Lead role. Highlight your experience with ITIL frameworks and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional while still showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Barnett Waddingham
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL-aligned processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident and problem management.
✨Showcase Your Communication Skills
You'll be interacting with both technical and non-technical stakeholders, so practice explaining complex IT concepts in simple terms. Prepare examples of how you've successfully communicated with different teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific service delivery challenges. Think about past experiences where you identified service risks or implemented process improvements, and be ready to share those stories.
✨Highlight Your Leadership Experience
As an IT Service Delivery Lead, you'll need to demonstrate your ability to lead teams and manage performance. Prepare examples of how you've led initiatives or managed supplier relationships to meet contractual commitments.
