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- Tasks: Lead IT service delivery and manage performance in a dynamic financial services environment.
- Company: Top financial services firm in Leeds with a focus on innovation.
- Benefits: Competitive salary, private medical cover, discretionary bonus, and flexible working.
- Why this job: Join a leading firm and make a real impact on IT service excellence.
- Qualifications: Extensive IT support experience and strong ITIL knowledge required.
- Other info: Hybrid role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm based in Leeds is seeking an IT Service Delivery Lead for a hybrid role (2-3 days a week in the office). The successful candidate will be responsible for managing IT service performance, incident management, and compliance with standards.
Applicants should have extensive experience in IT support, strong ITIL knowledge, and excellent communication skills.
Competitive salary and benefits package offered, including a discretionary bonus, private medical cover, and various voluntary benefits.
Hybrid IT Service Delivery Lead — SLA/ITIL Champion in Leeds employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Delivery Lead — SLA/ITIL Champion in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an IT Service Delivery Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and incident management strategies. We want you to be ready to showcase your expertise and how it aligns with the company's standards and performance goals.
✨Tip Number 3
Don’t forget to highlight your communication skills! In a hybrid role, being able to effectively communicate with both remote and in-office teams is crucial. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Hybrid IT Service Delivery Lead — SLA/ITIL Champion in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in IT support and showcases your strong ITIL knowledge. We want to see how your skills align with the role of IT Service Delivery Lead, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of your incident management successes and how you’ve ensured compliance with standards in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Barnett Waddingham
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident management and service performance. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Communication Skills
As an IT Service Delivery Lead, communication is key. Prepare examples of how you've successfully communicated with both technical teams and non-technical stakeholders. Think about times when you resolved conflicts or facilitated discussions to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Practice articulating your thought process and decision-making steps when managing incidents or improving service performance. This will demonstrate your practical experience and strategic thinking.
✨Research the Company Culture
Take some time to understand the company’s culture and values. Knowing what they stand for will help you tailor your responses and show that you’re a good fit for their team. Plus, it’ll give you a chance to ask insightful questions that reflect your interest in their work environment.
