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For Companies At a Glance
- Tasks: Join our IT Support Team to manage systems and provide tech support.
- Company: We're a leading firm in Cheltenham, dedicated to innovative IT solutions.
- Benefits: Enjoy competitive pay, generous holidays, and perks like gym memberships and training.
- Why this job: Be part of a dynamic team, work on exciting projects, and grow your tech skills.
- Qualifications: 5 GCSEs including English and Maths; relevant IT certifications are a plus.
- Other info: This is an office-based role with no hybrid options available.
The predicted salary is between 30000 - 42000 £ per year.
Description
The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications.
We have an exciting opportunity for an IT Support Technician to join the team in our Cheltenham office. This role will be office-based and is NOT offered on a hybrid basis.
A Snapshot Of Your Day
- Working closely with other IT team members and departments to ensure seamless IT operations and support.
- Managing personal and team workload and set priorities for support issues.
- Working on multiple projects concurrently.
- Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
- Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
- Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
- Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
- Managing cloud platforms such as Azure.
- Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
- Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
- Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person
We Would Love To Hear From If You Have
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Demonstrate ability to troubleshoot and resolve technical issues efficiently.
- ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
- Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
- A clear grasp of current IT developments and their importance in a business environment. They must also be able to represent the Firm to its clients, as some projects will be client-facing.
- A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
- A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths
What’s In It For You
- Competitive discretionary annual bonus and salary review
- Generous pension scheme (we contribute 8%)
- Funded training and professional development
- Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
- A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here
Not quite the right opportunity for you this time?
For more about us and other Careers at BW, please click here
Follow Barnett Waddingham on LinkedIn
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed tocareers@barnett-waddingham.co.uk. #J-18808-Ljbffr
IT Support Technician employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any relevant certifications you have, like CompTIA A+ or Microsoft Azure Fundamentals. If you don’t have them yet, consider starting a course to obtain these certifications before your interview, as it demonstrates your commitment to professional development.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Since this position requires strong interpersonal skills, being able to share specific instances where you resolved technical issues for users will make you stand out.
✨Tip Number 4
Research the company’s IT operations and any recent projects they’ve undertaken. Showing that you understand their business environment and current IT developments can help you connect with the interviewers and demonstrate your genuine interest in the role.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Support Technician position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Certifications: Make sure to mention any relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, or ITILv4 Foundation. These qualifications are highly desirable for the role and should be prominently featured in your CV.
Showcase Technical Skills: In your CV and cover letter, emphasise your technical skills, particularly in troubleshooting, managing cloud platforms like Azure, and familiarity with Microsoft Windows Server and Office 365 applications. Provide specific examples of how you've successfully resolved technical issues in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also demonstrates your passion for IT support and customer service. Mention your commitment to ongoing professional development and staying current with industry trends, as this aligns with the company's values.
How to prepare for a job interview at Barnett Waddingham
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially around Microsoft Windows Server and Office 365. Highlight any relevant certifications like CompTIA A+ or Microsoft Azure Fundamentals, as these will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would handle specific IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting skills and ability to resolve problems efficiently.
✨Emphasise Communication Skills
Since this role involves providing support to end-users, it's crucial to highlight your communication and interpersonal skills. Share examples of how you've successfully interacted with clients or colleagues to resolve technical issues.
✨Prepare for Scenario-Based Questions
You may face scenario-based questions during the interview. Think about common IT support situations and how you would approach them. This will show your understanding of the role and your readiness to manage real-world challenges.
