At a Glance
- Tasks: Answer calls and queries from clients, ensuring top-notch customer service.
- Company: Join a dynamic team in the Pensions Administration Business Area.
- Benefits: Hybrid working model with opportunities for personal growth.
- Other info: Engaging assessments to showcase your skills and fit for the role.
- Why this job: Make a difference by helping clients while developing your communication skills.
- Qualifications: Previous customer service experience and a proactive attitude are essential.
The predicted salary is between 22000 - 26000 € per year.
We are currently recruiting a number of Helpline Operators to join the Pensions Administration Business Area. This role will be hybrid working and based in our Birmingham office. Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
The Helpline Operator’s main responsibility will be to answer and deal with calls from clients, scheme members, their representatives and other organisations in a professional and friendly manner. You will work as part of a team, to ensure the speedy response rate to all calls and queries received, upholding a high standard of customer care at all times.
The successful Helpline Operator will ideally have previous Customer Services and Call Handling experience, as well as being a proactive ‘go-getter’. If you pass the initial screening, you’ll be invited to complete a series of assessments including a skills test, a workplace behaviour assessment to see how well the role suits your working style, and a one-way video interview with scenario-based questions. This helps us get a fuller picture of how you’ll thrive in the role beyond what’s on your CV.
A Snapshot Of Your Day- Answer a high volume of calls, promptly, and maintaining a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.
- Answer email/online enquiries promptly and efficiently, to achieve service levels.
- Prepare and submit telephone notes to a high standard.
- Implement and apply business continuity procedures during the failure of the call system and communicate with colleagues.
- Report any faults in the internal call system and any systems connected to the telephone software.
- Printing, filing, photocopying and scanning.
- Archiving files and retrieving archived files.
We would love to hear from you if you have:
Helpline Operators employer: Barnett Waddingham
Join our dynamic team as a Helpline Operator in Birmingham, where we prioritise a supportive work culture and employee development. Enjoy the benefits of hybrid working, competitive remuneration, and opportunities for growth within the Pensions Administration Business Area, all while making a meaningful impact through exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Operators
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Pensions Administration Business Area. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Since you'll be facing a skills test and a one-way video interview, take some time to rehearse common call handling scenarios. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! During the assessments, highlight your customer service experience and how you handle challenging situations. Being a proactive ‘go-getter’ is key, so share examples that demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you’ll have a better chance of standing out and landing that interview for the Helpline Operator position.
We think you need these skills to ace Helpline Operators
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and call handling. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it professional but friendly, and explain why you’re excited about the Helpline Operator role. Let us know how you can contribute to our team.
Prepare for Assessments:If you get through the initial screening, you'll face some assessments. Brush up on your call handling skills and think about how you’d respond to different scenarios. We want to see how you handle pressure and maintain professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpline Operator inside out. Familiarise yourself with common customer service scenarios and the software packages mentioned in the job description. This will help you answer questions confidently and show that you're proactive.
✨Practice Makes Perfect
Since there’s a one-way video interview involved, practice answering scenario-based questions. You can record yourself to see how you come across on camera. Focus on maintaining a friendly tone and clear communication, as these are key for the role.
✨Showcase Your Soft Skills
Highlight your soft skills during the interview, especially your ability to remain calm under pressure and your teamwork experience. Prepare examples from your past roles where you’ve demonstrated these skills, as they’re crucial for handling calls effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.
