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For Companies At a Glance
- Tasks: Lead and inspire a team of support specialists while managing customer service operations.
- Company: Join Kallidus, a mission-driven company transforming how people learn and grow.
- Benefits: Enjoy a flexible, remote-friendly culture with competitive salary and benefits.
- Why this job: Be part of a diverse team that values innovation and customer experience.
- Qualifications: Experience in managing SaaS customer support teams and strong analytical skills required.
- Other info: Kallidus promotes diversity and inclusivity, encouraging applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The Role
As Customer Support Team Manager , you’ll be responsible for managing and evolving a multi-tiered, customer-centric support function across two time zones. You’ll be a hands-on leader who thrives on empowering people, driving innovation, and using data to continuously improve the service desk function.
Key Responsibilities
What We\’re Looking For
What We Offer
Equal Opportunities Employer
Our people are the heart of our success, and diversity is what drives that. Kallidus positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, region or belief, marital status, pregnancy or maternity.
Diversity brings innovation and creativity through different views, backgrounds, and opinions; as a people-first organisation, it’s crucial that our teams reflect global diversity.
Kallidus is a proud member of the Disability Confident Employer scheme. We work hard to build an explicitly inclusive space where everybody belongs. Kallidus is a supportive, caring, and enjoyable working environment for all our people, and we are committed to furthering the diversity of our teams.
Customer Support Team Manager employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer support, especially in SaaS environments. Understanding how to leverage tools like Zendesk or Intercom will not only help you in interviews but also demonstrate your commitment to optimising customer experiences.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've empowered teams in the past. Be ready to discuss specific instances where your coaching and conflict-resolution skills made a significant impact on team performance.
✨Tip Number 3
Highlight your data-driven approach by thinking of ways you've used analytics to improve service operations. Prepare to discuss how you've created actionable reports or dashboards that informed strategic decisions in previous roles.
✨Tip Number 4
Network with professionals in the edtech or HR tech industries to gain insights into their customer support strategies. This can provide you with valuable knowledge and connections that may give you an edge during the application process.
We think you need these skills to ace Customer Support Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer support teams, especially in a SaaS environment. Emphasise your leadership skills and any specific tools like Zendesk that you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer support and how you can drive innovation within the team. Mention specific examples of how you've improved processes or led teams to success in previous roles.
Showcase Data-Driven Achievements: Include quantifiable achievements in your application, such as improvements in SLAs or KPIs you've managed in past roles. This will demonstrate your analytical mindset and ability to make data-driven decisions.
Research the Company Culture: Familiarise yourself with Kallidus' values and mission. Reflect this understanding in your application by aligning your personal values with theirs, particularly around diversity and inclusion.
How to prepare for a job interview at Barnett Waddingham
✨Showcase Your Leadership Skills
As a Customer Support Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached and developed team members in the past, highlighting any specific achievements or improvements that resulted from your leadership.
✨Understand the Tools
Familiarise yourself with modern support tools like Zendesk or Intercom. Be ready to discuss how you've used these platforms to enhance customer support operations and improve service delivery. Showing your technical knowledge will impress the interviewers.
✨Emphasise Data-Driven Decision Making
Prepare to discuss how you use data to inform your decisions. Bring examples of reports or dashboards you've created to monitor performance and identify trends. This will demonstrate your analytical skills and your commitment to continuous improvement.
✨Highlight Cross-Functional Collaboration
The role requires working closely with various teams. Be prepared to share experiences where you've successfully collaborated with other departments, such as Sales or Product, to enhance the customer experience. This shows your ability to advocate for customers within the organisation.
