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- Tasks: Support clients with administration tasks and ensure top-notch service delivery.
- Company: Join Barnett Waddingham, a leading firm in the pensions sector.
- Benefits: Enjoy flexible working, private medical cover, and up to 30 days holiday per year.
- Why this job: Be part of a supportive team while developing your skills in a dynamic environment.
- Qualifications: GCSE Maths and English at grade C/5 or equivalent; experience in pensions is a plus.
- Other info: Hybrid working available from Glasgow or Cheltenham offices.
The predicted salary is between 24000 - 36000 £ per year.
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We are seeking a Client Administrator to join our SIPP team. This role can be based in our Glasgow or Cheltenham office on a hybrid working basis.
The purpose of this role is to carry out any administration tasks for clients as required and ensure a high level of service is delivered at the most effective cost whilst ensuring regulatory and legislative requirements are met, and all clients are treated fairly.
A snapshot of your day:
- All administration should be relevant to the client needs and service is delivered within any agreed service levels, priorities and quality standards.
- Carry out any client work taking responsibility for client communication and ownership of tasks as appropriate. Ensure that client needs are fully understood and administered in line with documented procedures.
- Ensure time is appropriately and accurately recorded against tasks on a daily basis and work to minimise non billable time.
- Work in accordance with BW values, behavioural competencies and treating customers fairly requirements.
We would love to hear from you if you have:
- GCSE Maths and English at grade C/5 or equivalent.
- Experience in pensions and working in a team environment is desirable.
- Knowledge of the SIPP market place is preferred
- Strong communication and interpersonal skills are essential.
- The ability to work hard with the right attribute towards the continuous development of your skills and knowledge.
What’s in it for you:
- Competitive discretionary annual bonus
- Core benefits for you including private medical cover, life assurance (x4 – x10), group income protection (65%), and up to 30 days holiday per year with holiday trading
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
- For a full list of benefits, please click here
Happy to talk flexible working.
Accessibility
We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here
Not quite the right opportunity for you this time?
For more about us and other Careers at BW, please click here
Follow Barnett Waddingham on LinkedIn
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to careers@barnett-waddingham.co.uk.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Client Administrator employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Administrator
✨Tip Number 1
Familiarise yourself with the SIPP (Self-Invested Personal Pension) market. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Client Administrator, you'll need to effectively communicate with clients and team members, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Network with current or former employees of Barnett Waddingham. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle specific client scenarios or administrative challenges, as this will showcase your problem-solving abilities.
We think you need these skills to ace Client Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: If you have experience in pensions or administrative roles, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in client communication and task ownership.
Showcase Your Skills: The role requires strong communication and interpersonal skills. Provide examples in your application that showcase these abilities, such as successful teamwork or effective client interactions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Barnett Waddingham
✨Understand the Role
Make sure you have a clear understanding of what a Client Administrator does, especially in the context of Barnett Waddingham. Familiarise yourself with SIPP and the specific tasks mentioned in the job description to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since strong communication and interpersonal skills are essential for this role, prepare examples from your past experiences where you effectively communicated with clients or team members. This will help you illustrate your ability to handle client communication and ownership of tasks.
✨Highlight Relevant Experience
If you have experience in pensions or administrative roles, be ready to discuss it. Even if your experience isn't directly related, think about transferable skills that align with the responsibilities of the Client Administrator position.
✨Demonstrate a Customer-Centric Approach
Barnett Waddingham values treating customers fairly. Prepare to discuss how you've prioritised customer needs in previous roles and how you would ensure high levels of service in this position. This will show that you align with their company values.
