At a Glance
- Tasks: Lead and enhance customer communications for SIPP, ensuring clarity and engagement.
- Company: Join Howden, a forward-thinking company transforming retirement and benefits.
- Benefits: Enjoy competitive bonuses, generous pension, private medical cover, and up to 30 days holiday.
- Other info: Flexible working options and a commitment to accessibility for all.
- Why this job: Make a real impact in financial services while shaping customer experiences.
- Qualifications: Experience in communication roles within financial services and strong writing skills required.
The predicted salary is between 60000 - 75000 £ per year.
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you'll start to see more of Howden's name, people and experience throughout the recruitment process.
As a key contributor to the SIPP leadership team, the purpose of the Senior Communications Manager role is to lead, manage and continuously enhance SIPP customer communications across the business. The role has strategic and operational accountability for ensuring all customer and distributor communications—verbal, digital and paper-based—are clear, engaging, and deliver good customer outcomes. This is a permanent role that can be based in our Cheltenham or Glasgow office.
A snapshot of your day:
- Provide strategic leadership for SIPP customer communications, setting standards, direction and priorities aligned to Consumer Duty and the Customer Understanding Outcome.
- Lead and manage the delivery of Consumer Duty communication accountabilities, acting as a key partner to the Head of SIPP Proposition and other senior stakeholders.
- Take accountability for ensuring all communications are clear, engaging and outcome-focused, enabling customers to make effective, timely and well-informed decisions, with a clear understanding of risks.
- Establish and embed best practice principles for simple, logical and consistent communications, ensuring customer needs and behaviours are central to all design and delivery.
- Ensure communications meet the needs of the defined target market, with oversight of how behavioural biases may impact customer decision-making, and ensuring these are not exploited.
We would love to hear from you if you have:
- Experience in a communication role in financial services.
- Excellent written communications and interpersonal skills including pensions technical writing.
- Knowledge of the SIPP marketplace is essential.
- Self-starter, highly organised and able to work well with colleagues at all levels in the organisation.
- Strong interpersonal skills including the ability to influence upwards, support complex projects and plan for the longer term.
What's in it for you:
- Competitive discretionary annual bonus.
- Generous pension scheme.
- Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
Happy to talk flexible working.
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here.
Follow Barnett Waddingham on LinkedIn.
We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.
Senior Communications Manager in Cheltenham employer: Barnett Waddingham
At Howden, formerly Barnett Waddingham, we pride ourselves on being an exceptional employer that values clear communication and employee growth. Our Cheltenham and Glasgow offices offer a vibrant work culture with competitive benefits, including a generous pension scheme, private medical cover, and a variety of voluntary perks tailored to support your well-being and work-life balance. Join us to be part of a forward-thinking team where your contributions directly impact customer outcomes and where flexible working is embraced.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Communications Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the SIPP marketplace inside out. Brush up on key trends and challenges, so you can show off your knowledge and impress the hiring team.
✨Tip Number 3
Practice your communication skills! Since the role is all about clear and engaging messaging, consider doing mock interviews with friends or family to refine your delivery and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Howden team.
We think you need these skills to ace Senior Communications Manager in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Communications Manager role. Highlight your experience in financial services and any specific knowledge of the SIPP marketplace. We want to see how your skills align with our needs!
Show Off Your Writing Skills:Since this role requires excellent written communication, include examples of your best work. Whether it’s technical writing or engaging customer communications, we want to see how you can convey complex information clearly and effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity and engagement, so make sure your application reflects that. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Stuff
Make sure you brush up on your knowledge of the SIPP marketplace and the specific communication strategies used in financial services. Being able to discuss industry trends and how they impact customer communications will show that you're not just familiar with the role, but genuinely interested in it.
✨Showcase Your Writing Skills
Prepare examples of your written communications, especially any technical writing related to pensions. Bring along samples that demonstrate clarity and engagement, as this is crucial for the Senior Communications Manager role. You might even want to do a mock presentation to highlight your ability to convey complex information simply.
✨Engage with Stakeholders
Think about how you would approach working with senior stakeholders and influencing upwards. Prepare some scenarios where you've successfully collaborated with others to achieve a common goal. This will help illustrate your interpersonal skills and strategic thinking during the interview.
✨Understand Customer Needs
Be ready to discuss how you would ensure communications are tailored to meet the needs of different customer segments. Consider how behavioural biases can affect decision-making and prepare to share your thoughts on best practices for creating clear and engaging communications that empower customers.
