At a Glance
- Tasks: Support clients with professional service and manage client relationships effectively.
- Company: Join a leading Pensions Administration team with a focus on quality service.
- Benefits: Enjoy competitive bonuses, private medical cover, and up to 30 days holiday.
- Other info: Flexible working options and a commitment to accessibility for all.
- Why this job: Make a real impact by innovating solutions for complex client queries.
- Qualifications: In-depth knowledge of pension schemes and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a great new opportunity for a Senior Client Administrator to join our Pensions Administration team. The primary focus of this role is to support the business area in providing a quality, accurate and professional service to clients focusing on client and scheme related work. This is a full time, permanent role that can be based in our Liverpool, Leeds or Glasgow, Birmingham, Amersham, Bristol, Cheltenham offices working on a hybrid basis.
Responsibilities
- Builds and maintains professional relationships with clients and other stakeholders as required.
- Has responsibility for the provision of client management services to a significant client or portfolio of clients.
- Undertakes a proactive client facing role, attending client meetings when required to present on and discuss administration matters.
- Ensures their own work is delivered within Service Level Agreements.
- Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes, that remedial actions and mitigations are taken to minimise escalation and provides suggested solutions or a course of action.
- Reviews and prepares quarterly administration stewardship reports, or at a frequency agreed with the client, and other client facing administration reports, as required.
We would love to hear from you if you have:
- In depth knowledge of both DB and DC occupational pension schemes.
- Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period (specific for PPF Administration).
- Knowledge of pension dashboards would be useful.
- Innovates pragmatic solutions to complex queries and confidently presents these to stakeholders.
What's in it for you
- Competitive discretionary annual bonus.
- Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
Happy to talk flexible working.
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
Senior Client Administrator in Birmingham employer: Barnett Waddingham
Join a dynamic and supportive team as a Senior Client Administrator, where your expertise in pensions administration will be valued and nurtured. With a strong focus on employee well-being, we offer competitive benefits including private medical cover, generous holiday allowances, and a range of voluntary perks tailored to enhance your work-life balance. Our hybrid working model across multiple locations fosters a collaborative culture that encourages professional growth and innovation, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Administrator in Birmingham
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We think you need these skills to ace Senior Client Administrator in Birmingham
Some tips for your application 🫡
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How to prepare for a job interview at Barnett Waddingham
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Barnett Waddingham.
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