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- Tasks: Manage client calls and inquiries with professionalism and care.
- Company: Leading pensions administration firm in Birmingham with a supportive team.
- Benefits: Discretionary bonus, life assurance, private medical cover, and generous pension scheme.
- Why this job: Join a team committed to excellence and make a difference in customer service.
- Qualifications: Background in customer service and effective communication skills.
- Other info: Hybrid role offering a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading pensions administration firm in Birmingham is seeking a Helpline Operator to manage client calls and inquiries professionally. The ideal candidate will have a background in customer service and call handling, demonstrating effective communication skills. This hybrid role requires maintaining a high standard of customer care.
Competitive benefits include:
- a discretionary bonus
- life assurance
- private medical cover
- a generous pension scheme
Join a supportive team committed to servability and excellence.
Pensions Helpline Specialist (Hybrid) in Birmingham employer: Barnett Waddingham
Contact Detail:
Barnett Waddingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Helpline Specialist (Hybrid) in Birmingham
✨Tip Number 1
Make sure you know the ins and outs of the pensions industry. Brush up on common queries and issues clients might have, so you can show off your knowledge during the interview. We want to see that you’re not just a great communicator but also someone who understands the field.
✨Tip Number 2
Practice your call handling skills! Role-play with a friend or family member to simulate client interactions. This will help you feel more confident and prepared to handle real calls when you land the job. Remember, it’s all about showing you can maintain that high standard of customer care.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of the firm on LinkedIn. They can provide insider tips and maybe even put in a good word for you. We love seeing candidates who are proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Pensions Helpline Specialist (Hybrid) in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service and call handling. We want to see how you've effectively communicated with clients in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Keep It Professional Yet Friendly: Since this role is all about managing client inquiries, your written application should reflect a professional yet approachable tone. We’re looking for someone who can maintain high standards of customer care, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Pensions Basics
Brush up on your knowledge of pensions and related terminology. Being able to discuss key concepts confidently will show the interviewers that you’re serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you handled difficult calls or resolved issues effectively, as this will demonstrate your ability to manage client inquiries professionally.
✨Practice Effective Communication
Since this role involves a lot of call handling, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions.
✨Research the Company Culture
Familiarise yourself with the company’s values and commitment to servability and excellence. This will help you align your answers with what they’re looking for and show that you’re a good fit for their supportive team.
