At a Glance
- Tasks: Lead the Client Onboarding team to enhance client satisfaction and operational efficiency.
- Company: Join a forward-thinking firm in the Pensions Administration sector.
- Benefits: Enjoy competitive bonuses, private medical cover, and up to 30 days holiday.
- Other info: Flexible working options and a commitment to accessibility for all.
- Why this job: Shape impactful onboarding processes and drive change in a dynamic environment.
- Qualifications: Experience in leading teams and strong IT/operational skills required.
The predicted salary is between 56700 - 69300 £ per year.
We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals. This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes. This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices and working on a hybrid basis.
A snapshot of your day:
- Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
- Delivering technical, time-sensitive activities to enable ongoing profitable administration
- Providing comprehensive internal/external reporting to monitor progress on related activities
- Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
- Ensuring outputs meet quality standards and client expectations
- Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
- Role modelling performance and behavioural standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
- Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
- Engaging with key stakeholders to align project outcomes with business objectives and client needs
We would love to hear from you if you have:
- Experience leading high-performing commercially driven teams (preferably in a pension administration background)
- Passionate about process improvement and embracing change
- Strong IT/technical skills
- Strong Operational skills ensuring efficient processing of technical initiatives
- Strong technical abilities ensuring good understanding of the operations within the area
What's in it for you:
- Competitive discretionary annual bonus
- Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
- A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
- Happy to talk flexible working
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility.
Function Area Leader - Client Onboarding in Birmingham employer: Barnett Waddingham
Barnett Waddingham is an excellent employer, offering a supportive work culture that values detail-oriented professionals in the IT sector. With hybrid working options available in vibrant locations like Birmingham and Amersham, employees benefit from a competitive package that includes a generous pension and annual bonus, alongside ample opportunities for personal and professional growth within a collaborative environment.
