At a Glance
- Tasks: Support clients with professional service and manage client relationships effectively.
- Company: Join a leading Pension Administration team in a dynamic environment.
- Benefits: Enjoy competitive salary, annual bonus, and extensive benefits including private medical cover.
- Other info: Hybrid working available with opportunities for professional development and career growth.
- Why this job: Make a real difference by helping clients navigate their pension needs.
- Qualifications: GCSE Grade '5' or 'C' in Maths and English; relevant financial services experience preferred.
The predicted salary is between 30000 - 40000 € per year.
We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full time, permanent role that can be based in our Bristol, Cheltenham or Birmingham offices working on a hybrid basis.
A snapshot of your day:
- Builds and maintains strong professional relationships with clients and other stakeholders as required.
- Has full responsibility for the provision of client management services to an assigned portfolio of clients.
- Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.
- Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.
- Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.
- Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes.
We would love to hear from you if you have:
- Minimum of GCSE Grade “5” or “C” in Maths and English are essential.
- Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
- Relevant Financial Services experience or a background in DC or DB pension administration is a requirement.
- A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
- Good communicator with appetite to develop these skills further.
What’s in it for you:
- Competitive discretionary annual bonus and salary review.
- Funded training and professional development.
- Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading.
- A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts.
Accessibility: We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here.
Client Administrator in Birmingham employer: Barnett Waddingham
Join our dynamic Pension Administration team as a Client Administrator, where you'll enjoy a supportive work culture that prioritises professional development and employee well-being. With competitive benefits including a discretionary annual bonus, extensive training opportunities, and a range of voluntary perks tailored to your lifestyle, our Bristol, Cheltenham, or Birmingham offices offer a hybrid working environment that fosters collaboration and growth. We are committed to creating an inclusive workplace, ensuring that every employee feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those with experience in pension administration. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to client management and pension administration. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your work or reports you've prepared in previous roles. This will demonstrate your expertise in client management and your ability to deliver quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Client Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Administrator role. Highlight your relevant experience in pension administration and any financial services background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Pension Administration team. Keep it professional but let your personality come through.
Showcase Your Communication Skills:As a Client Administrator, strong communication is key. In your application, give examples of how you've effectively communicated with clients or stakeholders in the past. We love seeing those good communicator vibes!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Barnett Waddingham
✨Know Your Stuff
Make sure you brush up on your knowledge of pension administration, especially if you have experience in DC or DB schemes. Familiarise yourself with common client concerns and how to address them, as this will show that you're ready to take ownership of any issues that may arise.
✨Excel at Excel
Since the role requires a strong understanding of Microsoft Office, particularly Excel, practice using it before your interview. Be prepared to discuss how you've used Excel in previous roles, whether it's for data analysis or reporting, as this will demonstrate your technical skills.
✨Communication is Key
As a Client Administrator, you'll need to build strong relationships with clients. Think of examples from your past where you've successfully communicated complex information or resolved client issues. This will highlight your ability to connect with stakeholders effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask during the interview. This could be about the team dynamics, the types of clients you'll be working with, or the company's approach to professional development. It shows your interest in the role and helps you assess if it's the right fit for you.
