At a Glance
- Tasks: Manage client relationships and provide expert consultancy in pension administration.
- Company: Join a growing global business with a focus on collaboration and innovation.
- Benefits: Enjoy competitive bonuses, generous leave, and a strong pension scheme.
- Other info: Hybrid working options available across multiple UK locations.
- Why this job: Make a real impact by supporting clients and driving business growth.
- Qualifications: Client-facing experience in pensions administration and excellent communication skills.
The predicted salary is between 42750 - 52250 £ per year.
We have an exciting, permanent opportunity for a Client Relationship Manager to join our Pension Administration business area, based from any of our UK offices (hybrid working).
The Pension Administration Client Management teams are the prime responsible group for outward client facing activity, Business Development, Marketing & Bid, Proposition & Pricing, Client Onboarding and ongoing Client Relationship Management.
As a CRM, you'll be building, developing and maintaining strong working relationships with a portfolio of clients, communicating with them regularly and providing guidance and support and ensuring delivery and client satisfaction of all the administration services.
A snapshot of your day:
- Managing and strengthening client relationships with a portfolio of established and new clients.
- Managing client budgets and fee proposals and delivery of work within agreed costs; and using resources effectively, to prioritise and deliver client deliverables as well as internal obligations.
- Client Representation and Consultancy: Developing a deep understanding of all pension administration matters providing pensions consultancy support, technical guidance on administration issues, and negotiating fees with clients.
- Mitigating and managing complaints, leading negotiations as required.
- Identifying opportunities for service expansion and raising awareness of the firm's wider offerings with clients, cross selling, and revenue growth, while also recognising and mitigating emerging risks.
- Supporting business development and client retention strategies as required.
- Developing a presence and profile at industry events and play a role in promoting the firm within the pensions industry.
- Providing support to Senior CRMs to gain experience and knowledge in specialised areas.
- Hosting and leading client meetings, confident presenting reports and proposals, and solving problems with a comprehensive approach.
- Ensuring client satisfaction using MI, supporting and implementing information security procedures, and keeping clients informed of legislative changes.
We would love to hear from you if you have:
- Some previous client facing experience within an organisation administering pension schemes.
- Pensions administration knowledge (Defined Benefit) and an ability to act as a subject matter expert on administration issues.
- Pensions (PMI) or related business qualifications with a recognised professional body, preferably APMI / FPMI (or equivalent) is desirable, but not essential.
- Commercial awareness and understanding of budgetary control.
- Excellent communication skills and ability to be an effective team player.
- Ability and confidence to host meetings and present to larger audiences.
- High level of professionalism.
- Self-motivation with diplomatic/interpersonal skills – to achieve the best outcomes.
What's in it for you:
- Competitive discretionary annual bonus.
- Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
- A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
- 25 days' annual leave, increasing to 27 days after five years' service.
- Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
- The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.
If you require reasonable adjustments or want more information on accessibility, please let us know.
Client Support Manager (Permanent) in Amersham employer: Barnett Waddingham
Barnett Waddingham is an exceptional employer, offering a dynamic work environment in Bristol that fosters professional growth and development. With a strong commitment to employee well-being, we provide competitive benefits, including a discretionary annual bonus, extensive training opportunities, and a range of voluntary perks tailored to enhance your lifestyle. Join us at this exciting time in pension administration, where your contributions will be valued and rewarded as part of a supportive and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Manager (Permanent) in Amersham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barnett Waddingham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barnett Waddingham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Manager (Permanent) in Amersham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barnett Waddingham:Your cover letter is your chance to shine! Tell us why you want to work at Barnett Waddingham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barnett Waddingham!
How to prepare for a job interview at Barnett Waddingham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
