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- Tasks: Join us as a Night Porter, ensuring guest care and safety from 10.30pm to 7am.
- Company: Barnett Hill Hotel is a stunning country house hotel in Surrey, part of the Alexander Hotels family.
- Benefits: Enjoy 4-5 weeks holiday, free parking, discounted stays, and spa treatments.
- Why this job: Be part of a vibrant team in a beautifully refurbished hotel with a focus on excellent service.
- Qualifications: Must have great communication skills, energy for customer service, and a mature approach.
- Other info: Work 5 nights a week with opportunities for career growth and special anniversary rewards.
The predicted salary is between 20316 - 28376 £ per year.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
£25,396.80 per annum + monthly service charge payment
The Place
Barnett Hill Hotel is a member of the Alexander Hotels family joining the Group in September 2016. Barnett Hill is a beautiful Queen Anne style property, built in 1905, set within 26 acres of lovingly maintained gardens and woodlands, sitting in the heart of the Surrey Hill area of outstanding natural beauty just outside Guildford, Surrey. This idyllic location is 15 minutes from Guildford town and 45 mins from Central London. Exciting refurbishment and redevelopment plans have been completed which have transformed this venue into a beautiful Country House Hotel. The Hotel including all bedrooms have been completely refurbished and updated with work recently having been completed on the Mews building to increase the number of bedrooms to 56 in total. Our first AA inspection has resulted in 4 Stars for the Hotel and 2 Rosettes for dining being awarded, so we are well on the way!
Please see our website for details of the hotel and the facilities.
The Role
We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week. Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.
Duties include:
- Security and safety of the premises
- General hotel reception duties including checking in and checking out guests, switchboard duties and out of hours reservations enquiries
- On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
- Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
- Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
- Ensure the public areas are clean and tidy ready for the start of the day
- To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
- Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
- Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas
Requirements
- Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
- Smart appearance
- Excellent communication and customer service skills
- Energy and enthusiasm for customer service
- Computer literacy (training will be given on our systems)
- A mature and responsible approach to managing the hotel overnight
- Able to provide two excellent work references, including most recent employer
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including: your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
Night Porter employer: Barnett Hill (Alexander Hotel Collection) Careers
Contact Detail:
Barnett Hill (Alexander Hotel Collection) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with Barnett Hill Hotel's history and recent refurbishments. Knowing the hotel's background and its commitment to excellent guest care will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in hospitality or night shifts. Be ready to share specific examples of how you've handled guest requests or resolved issues, as this will show your capability to manage the responsibilities of a Night Porter.
✨Tip Number 3
Prepare to discuss your approach to safety and security. Since the role involves fire safety and health checks, think about any relevant experiences where you've had to ensure safety protocols were followed, and be ready to explain your understanding of these procedures.
✨Tip Number 4
Show your flexibility and willingness to work night shifts, including weekends. Emphasising your energy and enthusiasm for working during unconventional hours can set you apart from other candidates who may not be as comfortable with the schedule.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, communication skills, and any relevant roles. Highlight specific achievements that demonstrate your ability to handle responsibilities similar to those of a Night Porter.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention why you are a good fit for the Night Porter position and how your skills align with the hotel's values and standards of guest care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Night Porter role.
How to prepare for a job interview at Barnett Hill (Alexander Hotel Collection) Careers
✨Show Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing a friendly and professional service.
✨Demonstrate Responsibility and Maturity
This role requires a mature approach to managing the hotel overnight. Highlight any past experiences where you had to take charge or make important decisions, especially in high-pressure situations.
✨Familiarise Yourself with Fire Safety Procedures
Since you'll be responsible for fire safety, it’s crucial to understand basic fire safety protocols. Research common procedures and be ready to discuss how you would handle an emergency situation during your interview.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional standards expected at Barnett Hill Hotel. A polished appearance will show that you take the opportunity seriously.
