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- Tasks: Join us as a Night Porter, ensuring guest care and safety from 10.30pm to 7am.
- Company: Barnett Hill Hotel is a stunning country house hotel in Surrey, part of the Alexander Hotels family.
- Benefits: Enjoy 4-5 weeks holiday, free parking, discounted stays, and spa treatments.
- Why this job: Be part of a vibrant team in a beautifully refurbished hotel with a focus on excellent service.
- Qualifications: Smart appearance, strong communication skills, and a responsible attitude are essential.
- Other info: Work 5 nights a week, with opportunities for career growth and special anniversary rewards.
The predicted salary is between 20316 - 26775 £ per year.
The Place Barnett Hill Hotel is a member of the Alexander Hotels family, set within 26 acres of lovingly maintained gardens and woodlands in the heart of the Surrey Hill area of outstanding natural beauty just outside Guildford, Surrey.
We are seeking a full-time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week. Working under the direction of the Night Services Supervisor, you will have responsibility for fire safety, security, hotel reception, and guest care during your shift.
This is a responsible role requiring someone with a mature head and excellent customer service, communication, and organisation skills with energy to deliver service throughout the night in a friendly professional manner.
Duties include:
- Security and safety of the premises
- General hotel reception duties including checking in and checking out guests, switchboard duties, and out of hours reservations enquiries
- On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
- Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
- Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
- Ensure the public areas are clean and tidy ready for the start of the day
- Responsible for fire safety and implementing fire evacuation procedures if required during the night adhering to the Hotels Fire Evacuation Plan
- Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
- Carry out minor maintenance tasks during the night e.g., replacement of light bulbs in public areas
Requirements:
- Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
- Smart appearance
- Excellent communication and customer service skills
- Energy and enthusiasm for customer service
- Computer literacy (training will be given on our systems)
- A mature and responsible approach to managing the hotel overnight
- Able to provide two excellent work references, including most recent employer
Benefits:
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr, and 5 yr anniversary including: your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday.
Night Porter employer: Barnett Hill (Alexander Hotel Collection) Careers
Contact Detail:
Barnett Hill (Alexander Hotel Collection) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Barnett Hill Hotel and its offerings. Understanding the hotel's history, facilities, and recent refurbishments will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Highlight your customer service experience. As a Night Porter, you'll be interacting with guests throughout the night, so showcasing any previous roles where you've provided excellent service will set you apart.
✨Tip Number 3
Demonstrate your ability to handle responsibility. The role requires a mature approach to managing the hotel overnight, so be prepared to discuss situations where you've successfully managed responsibilities or emergencies.
✨Tip Number 4
Prepare questions about the role and the hotel. Asking insightful questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, communication skills, and any relevant roles. Highlight your ability to work night shifts and manage responsibilities independently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at Barnett Hill Hotel and how your skills align with their values and expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in hospitality.
How to prepare for a job interview at Barnett Hill (Alexander Hotel Collection) Careers
✨Show Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle guest inquiries and resolve issues efficiently.
✨Demonstrate Responsibility and Maturity
This role requires a mature approach to managing the hotel overnight. Discuss any past experiences where you had to take on responsibility, especially in challenging situations. This will show that you're capable of handling the demands of the job.
✨Familiarise Yourself with Fire Safety Procedures
Since fire safety is a crucial part of the Night Porter role, it’s beneficial to have a basic understanding of fire safety protocols. Research common procedures and be ready to discuss how you would implement them if necessary.
✨Prepare for Shift Work Questions
Working nights can be challenging, so be ready to explain how you manage your time and energy during night shifts. Share any strategies you use to stay alert and maintain a positive attitude throughout the night.
