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- Tasks: Support and deliver service improvement projects while enhancing customer experiences.
- Company: Join the Service Improvement Team at Barnet Homes, dedicated to making a difference.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive work environment.
- Why this job: Make a real impact on housing services and help improve lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month contract with excellent career development opportunities.
The predicted salary is between 1500 - 2000 £ per month.
You’re an all-rounder: a great communicator with strong organisational skills and the ability to get things done. You believe that everyone deserves great customer service. You may have no experience of Housing, but you’re looking to build a career helping to deliver a service that people need.
About us: We’re the Service Improvement Team at Barnet Homes. We help customers to resolve complex issues that concern their housing, and we deliver service improvement projects that help teams to deliver what our customers need. We’re a team with a great track record of developing new staff members.
As a Trainee Service Improvement Officer, you will support and deliver priority service improvement projects, carrying out a range of tasks that may include:
- Producing clear, easy-to-follow procedures and process maps for colleagues, e.g. to help our service to comply with the requirements of Awaab’s Law
- Presenting data within clear graphs and tables, and creating PowerPoint presentations for different audiences
- Creating phone-call scripts, templates and communications to simplify customer access
- Drafting business cases to persuade senior colleagues to support a new initiative
- Capturing residents’ views through targeted customer surveys
- Writing high-quality responses to Councillors and MPs about residents’ housing issues.
On this 12-month fixed-term contract, we’ll support you to learn on the job, and will arrange training to help you to develop. Our former trainee, Nathan, had this to say: “This is an interesting, varied role where you will be exposed to many different projects, and the focus on improving the experience of our customers is very rewarding. It gave me the skills to launch a career in service improvement.”
What you’ll need to succeed:
- A passion for delivering improvements for customers and our teams
- Proven ability to work at pace to provide high-quality written responses to customers’ correspondence
- Excellent written and oral communication skills, with the ability to convey complex information in a straightforward, professional manner.
- A self-starter who manages their time effectively to ensure that the right tasks are prioritised, and key outcomes are delivered
- Excellent people skills with experience of working in a successful team
- Proven ability to collate, analyse and draw conclusions from a range of data and insight including customer feedback
- Strong problem-solving skills, with the ability to be creative and innovative to overcome challenges.
Trainee Service Improvement Officer employer: Barnet Homes
Contact Detail:
Barnet Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Improvement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at Barnet Homes. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service improvement. Think about how you can showcase your communication skills and problem-solving abilities with real-life examples.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your commitment to improving customer experiences. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Trainee Service Improvement Officer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering great customer service! In your application, share why you believe everyone deserves top-notch support and how you can contribute to that mission.
Be Clear and Concise: We love a well-structured application! Make sure your written responses are clear and to the point. Use simple language to convey complex ideas, just like you would in your future role.
Highlight Your Skills: Don’t forget to showcase your organisational and communication skills! Mention any relevant experiences or projects where you’ve successfully managed tasks or communicated effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barnet Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Service Improvement Officer. Familiarise yourself with Awaab’s Law and how it impacts housing services. This will show your genuine interest in the position and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires excellent written and oral communication skills, prepare to demonstrate these during the interview. Practice explaining complex ideas simply and clearly, perhaps by summarising a recent project or experience where you had to communicate effectively.
✨Be a Problem Solver
Think of examples from your past experiences where you faced challenges and how you overcame them. Highlight your problem-solving skills and creativity, as these are key traits for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, specific projects you might work on, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
