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- Tasks: Support and deliver service improvement projects while drafting procedures and business cases.
- Company: A leading housing service provider in Greater London.
- Benefits: On-the-job training, career launch opportunities, and a positive work environment.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: 12-month fixed-term contract with potential for growth.
The predicted salary is between 500 - 1500 £ per month.
A housing service provider in Greater London is seeking a Trainee Service Improvement Officer for a 12-month fixed-term contract. In this role, you will support and deliver priority service improvement projects, produce clear procedures, and draft business cases.
The ideal candidate will possess excellent communication skills and a passion for customer service. You will gain on-the-job training and be equipped to launch a career in service improvement, while making a positive impact on the customer experience.
Junior Service Improvement Specialist employer: Barnet Homes
Contact Detail:
Barnet Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Improvement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or service improvement roles. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching common questions for service improvement roles. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've improved customer experiences in the past, even if it’s from previous jobs or volunteer work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we’ve got loads of resources to help you along the way!
We think you need these skills to ace Junior Service Improvement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Service Improvement Specialist role. Highlight your communication skills and any relevant experience that shows your passion for customer service. We want to see how you can make a positive impact!
Showcase Your Projects: If you've worked on any service improvement projects or similar initiatives, be sure to mention them! We love seeing examples of how you've contributed to enhancing customer experiences. It helps us understand your hands-on approach.
Be Clear and Concise: When drafting your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate clarity, especially since you'll be producing procedures and business cases in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Barnet Homes
✨Know the Company Inside Out
Before your interview, take some time to research the housing service provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Junior Service Improvement Specialist, excellent communication is key. Prepare examples from your past experiences where you successfully communicated ideas or resolved issues. Practising these examples will help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Customer Service
Think of specific instances where you went above and beyond for a customer or improved a service. Be ready to discuss how these experiences have shaped your understanding of customer needs and how you can apply that in this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the projects you'll be working on, and how success is measured in this role. This shows you're engaged and serious about making a positive impact.
