Customer Service Officer

Join to apply for the Customer Service Officer role at Barnet Homes .

The Barnet Group would like you to be part of a phenomenal team of 1000 colleagues who, every day, are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet. If so, then the Barnet Group can offer you what you are looking for.

The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.

We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.

The Vacancy

TBG Flex is currently seeking to recruit a Customer Service Officer who will be responsible for providing high quality practical and effective advice to customers that may be homeless or threatened with homelessness in a front facing role.

The Housing Options Service at Barnet Homes is at the frontline of homelessness in Barnet, providing housing and homelessness advice. A key function of the Customer Service Officer role is to assist the Housing Options Service in delivering its key objectives by providing high quality homelessness prevention advice. You will also support households to make choices that helps them to prevent their homelessness or find alternative suitable accommodation.

The post holder will need to provide a high standard of customer services and utilise strong communication skills with customers over the telephone and in written communication.

What you\’ll need to succeed?

We are looking for someone who has the following skills and attributes:

• An awareness of social housing and relevant government agendas.
• An understanding of what constitutes excellent customer care, how it can be measured and improved, and a commitment to delivering it.
• A high standard of verbal and written literacy and numeracy.
• Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including managers, landlords, solicitors, and vulnerable customers, in a courteous and professional manner and at times in stressful situations.
• Ability to liaise effectively with other agencies and voluntary groups.
• Ability to resolve difficult and confrontational situations.
• Ability to capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases.
• Ability to prioritise well within a challenging workload, particularly to ensure the most urgent matters are dealt with appropriately.
• Ability to work highly effectively and flexibly as part of a team and to support colleagues, including managers, within a team.
• Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge.
• The ability to apply learning in the workplace to support continuous improvement of business systems for the benefit of customers.
• Ability to draw logical conclusions from personal observations and interviews with customers.

What You Need To Do Now

If you\’re interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click \’apply now.\’

Benefits

We\’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

• We are a London Living Wage Employer.
• 25 days annual leave, rising with length of service.
• Ability to buy or sell up to five days annual leave per year.
• Life insurance – 3x of annual salary.
• Employee Assistance Programme.
• Volunteering Activities.
• Flexible and agile working.
• Flexible Benefits & Pension access to a variety of benefits to choose from.
• Career progression across the organisation with our mentoring programme and apprenticeships.
• Access to extensive learning and training opportunities with learning pool platform.
• The Barnet Group is a mindful employer with trained Mental Health First Aiders.

Our promise and values

The Barnet Group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.

Most importantly, we believe in the three Cs of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.

Our values are also an integral part of the way we work together, and they are:

• Show respect – we respect each other and our customers.
• Find solutions – we find solutions to meet people\’s needs.
• Make a difference – we make a positive difference to people\’s lives.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services

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