Service Development Programme Manager

This job offers a unique opportunity to play a pivotal role in leading and supporting service development programmes and projects that are organisational wide in scope, and interface across multiple services internally and externally with system partners including primary care, social care and the voluntary sector. This role will unite service design and development approaches together with change and programme/project management methods to enable shared direction, collaborative decision-making and momentum for effective and efficient implementation. The ideal candidate will combine strategic thinking with practical experience in developing services and managing large-scale projects in health and social care settings.

Key skills to both bring and build in the role are service design and development, programme/project management, change management, and an ability to engage and build consensus with a wide range of internal and external stakeholders. Join us in this impactful role, where you will work closely with organisational leaders to shape and enhance our services that truly make a difference to the populations we serve as the North London Mental Health Partnership.

Main duties of the job:

• Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes.
• Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/co-production with a wide range of stakeholders at the heart of the approach.
• Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate.
• Lead change management in the design and implementation of service development strategies.
• Test and advance innovative ideas and provide vision and inspiration to enable stakeholders to design service changes more effectively.
• Role model collaboration and multi-disciplinary working (across clinical, operational, digital, information, workforce and financial amongst other disciplines that come together in effective service delivery).
• Work proactively with GPs and system partners to ensure the services are designed appropriately to deliver against agreed requirements.

Working for our organisation:

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership. We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart. Deliver the best care using the most up-to-date practice in supporting those with mental health illnesses. Transforming and creating a positive environment for our service users, staff and visitors. Creating and working together to become a great place to work for all our staff. We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more. Generous Annual Leave Allowance NHS Discounts in a large variety of retail stores and services. We have excellent internal staff network support groups.

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that falls under Barnet, Enfield and Haringey Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities:

• Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes.
• Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/co-production with a wide range of stakeholders at the heart of the approach.
• Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate.
• Lead change management in the design and implementation of service development strategies.

Person specification:

Qualifications/Registration:

• Degree level education or equivalent professional experience.
• Project management certification or equivalent experience.
• Change management certification or equivalent experience.
• Evidence of Performance/Quality Improvement training.

Skills/Abilities:

• Ability to elicit and refine ideas from others, translating them into consensus and actionable clinical and operational decisions.
• Excellent interpersonal skills with other professionals, functions and service users.
• Ability to work collaboratively across multidisciplinary teams and across organisations to manage complex programmes of work.
• ICT literate with the ability to utilise data to inform action (ability to use the EPR, Word, Excel, Outlook & MS Teams).
• Ability to communicate clearly in large groups.
• Excellent facilitation and presentation skills.
• Ability to work within a high pressure environment with tight timeframes for action.

Experience/Knowledge:

• Leading the definition, development and implementation of large and/or complex service development or improvement programmes and projects.
• Experience of adopting resilient and flexible approaches in managing programmes and projects in complex or challenging environments.
• Knowledge, or experience of digital change programme implementation.
• Understanding of risk and governance requirements in service development programmes.
• Preparing, delivering and leading engagement activities such as governance meetings, workshops and other events.
• Direct experience of clinical or operational roles in a health or social care service.
• Experience of collaborative working with NHS and system partner organisations (Local authorities, Housing, Voluntary Care etc).
• Evidence of management of digital focused service change or improvement programmes.