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- Tasks: Provide technical support and administrative assistance in planning and building control services.
- Company: Join Barnet Council, a vibrant community-focused organisation.
- Benefits: Enjoy 31 days annual leave, flexible working options, and lifestyle discounts.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE or equivalent, customer service experience, and attention to detail required.
- Other info: Hybrid role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council, we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About The Role
To positively contribute to the Planning, Building Control and Street Naming and Numbering service in accordance with the aims, objectives, and priorities of the Council to an agreed quality, performance standards and in a cost-effective manner. To carry out a broad range of administrative work and technical support within the Planning, Building Control and Street Naming and Numbering service by assisting in the provision of a high quality, customer focused service. The role is hybrid; attendance at the office is required for fixed days each week. There may be times when it is expected for the post holder to travel outside of the Borough to deliver services on behalf of Barnet.
About You
- Education to GCSE, O Level or equivalent.
- Experience of providing a high standard of customer service and undertaking detailed, intensive work in a busy administrative environment.
- Experience of records management and producing accurate data and documents.
- Previous experience in Planning, Building Control or Street Naming and Numbering or related technical department.
What We Offer
- 31 days annual leave, plus public and bank holidays.
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in retirement together with security for dependents.
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time.
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
- Excellent training and development opportunities.
- Employee wellbeing training programs including confidential employee assistance.
How To Apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Gemma Apan on gemma.apan@barnet.gov.uk.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates safe recruitment procedures, which may include screening and checks as part of the recruitment process. To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to discuss requirements and preferences at interview. Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We support the Access to Work scheme; further details are available at www.gov.uk/access-to-work/apply. All posts are subject to a probationary period of six months. Due to high application volumes, vacancies may close before the stated closing date. Please apply as soon as possible. Check email regularly for updates; if you have not heard within four working weeks of the closing date, you may not be shortlisted.
Responsibilities
Within Growth, we are shaping Barnet as a place to Live, Work, Study and Visit. Through Barnet’s Growth Strategy we are delivering housing, connectivity, support for businesses and town centres, and social infrastructure needed to sustain and improve local communities. Our Planning, Housing, Regeneration, Economic Development, and Estates services form a community solving real-world problems to deliver change and improve lives. This work is delivered through many strategic partnerships within one of the largest development programmes in England.
Technical Support Officer employer: Barnet Council
Contact Detail:
Barnet Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know Barnet Council's values! When you’re preparing for your interview, think about how your experiences align with their commitment to learning, caring, inclusivity, and collaboration. We want to see how you can contribute to making Barnet even better!
✨Tip Number 2
Practice your customer service skills! Since the role involves providing a high-quality, customer-focused service, we suggest you prepare examples of how you've handled challenging situations in the past. Show us that you can keep your cool and deliver great service under pressure.
✨Tip Number 3
Familiarise yourself with the technical aspects of the role. Brush up on your knowledge of planning, building control, and street naming. We want to see that you’re not just a paper pusher but someone who understands the nitty-gritty of the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for updates – if you haven’t heard back within four weeks, it might be time to move on to the next opportunity.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. This will help you understand what Barnet Council is looking for and tailor your application to highlight your relevant skills and experiences.
Showcase Your Customer Service Skills: Since this role involves providing a high-quality customer-focused service, make sure to emphasise any previous experience you have in customer service. Share specific examples of how you've gone above and beyond to help customers in past roles.
Be Detail-Oriented: Given that the role requires producing accurate data and documents, it’s crucial to demonstrate your attention to detail. Mention any experience you have with records management or similar tasks where accuracy was key.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Don’t forget to check your email regularly for updates after you submit your application, as we may close vacancies early due to high volumes!
How to prepare for a job interview at Barnet Council
✨Know Your Stuff
Make sure you brush up on the basics of Planning, Building Control, and Street Naming and Numbering. Familiarise yourself with Barnet Council's values and how they align with your own experiences in customer service and administration.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to provide high-quality customer service and manage records effectively. Think about times when you’ve handled detailed work in a busy environment and be ready to discuss these scenarios.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the council’s future plans. Inquire about their hybrid working model or how they measure success in the Planning and Building Control services. This shows you’re engaged and thinking ahead.
✨Be Yourself
Barnet Council values inclusivity and collaboration, so don’t hesitate to let your personality shine through. Share your passion for community service and how you can contribute positively to the team. Authenticity goes a long way!
