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- Tasks: Support the Business Support Manager in financial administration and team leadership.
- Company: Join Barnet Council, a vibrant community-focused organisation dedicated to improving local life.
- Benefits: Enjoy 31 days annual leave, flexible working options, and lifestyle discounts.
- Why this job: Be part of a collaborative team driving innovation and customer service excellence.
- Qualifications: AAT Level 3 or equivalent experience in finance and team management required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
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About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role
The Senior Service Support Officer is responsible for supporting the Business Support Manager in the delivery of business and financial administration for the Highways Service. As a senior officer you will be required to deputise for the Business Support Manager if unavailable. You will also provide management support, guidance and cover for the Service Support Officers in the team.
You will have a leading role in the provision of timely factual financial and business performance and forecasting data to drive innovation, continuous improvement, and a strong value for money proposition. You will ensure that customer service excellence is at the forefront of all your delivery activities with a drive to maintain positive working relationships with stakeholders, suppliers, and customers.
You will work within the Business Support team to provide business support and assist in the delivery of a consistent finance and business support policies, processes, and systems across the service.
You will support the promotion of effective and efficient service delivery and support and improve the overall performance of all the administrative, financial, performance and systems activities within the Service.
Please click here to download the Job description for this role.
About you
* A strong understanding and experience of invoicing, reconciliation, finance administration, and Account P2P processes.
* AAT Level 3 qualified or equivalent, or equivalent work experience.
* Experience of staff management/ team leadership.
* Strong problem-solving and analytical skills: Outstanding attention to detail with an analytical approach to data. Strong problem-solving skills with a logical and methodical approach to identifying and resolving issues independently.
* Proficient in IT and financial systems: Excellent IT skills including MS Excel (pivot tables, v-look ups) and financial application or ERP software packages (e.g. Oracle).
* Ability to identify matters which require urgent attention and manage conflicting priorities and respond to unexpected demands.
What we offer
– 31 days annual leave, plus public and bank holidays
– Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
– Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
– A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
– Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
– Excellent training and development opportunities
– Employee well- being training programs including confidential employee assistance
How to apply
Read the job description and person specification before clicking \’Apply\’ to commence the online application form. If you would like any further information about the role before applying, please contact Deepti Rattan, Business Support Manager, .
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Council\’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can\’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
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Senior Service Support Officer employer: Barnet Council
Contact Detail:
Barnet Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Support Officer
✨Tip Number 1
Familiarise yourself with Barnet Council's values: Learning to Improve, Caring, Inclusive, and Collaborative. During your interview, demonstrate how your personal values align with these principles, as cultural fit is crucial for the council.
✨Tip Number 2
Highlight your experience in financial administration and invoicing during discussions. Be prepared to share specific examples of how you've successfully managed financial processes or improved efficiency in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing a few scenarios where you identified issues and implemented solutions. This will illustrate your analytical approach and ability to handle unexpected demands effectively.
✨Tip Number 4
Research the Highways Service and its current challenges. Being knowledgeable about the service will allow you to ask insightful questions and demonstrate your genuine interest in contributing to its success.
We think you need these skills to ace Senior Service Support Officer
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description and person specification for the Senior Service Support Officer position. Make sure you understand the key responsibilities and required skills, such as invoicing, finance administration, and team leadership.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your qualifications, such as AAT Level 3 or equivalent experience, and showcase your problem-solving abilities and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Use specific examples from your past experiences to demonstrate how you embody the values of Barnet Council, such as collaboration and inclusivity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Barnet Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Senior Service Support Officer. Be prepared to discuss how your experience aligns with the requirements, especially in areas like finance administration and team leadership.
✨Showcase Your Problem-Solving Skills
Prepare examples of past situations where you've successfully identified and resolved issues. Highlight your analytical skills and attention to detail, as these are crucial for the role.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with financial systems and software, particularly MS Excel. You might be asked to explain how you've used pivot tables or v-lookups in previous roles, so have specific examples at hand.
✨Emphasise Customer Service Excellence
Since the role involves maintaining positive relationships with stakeholders and customers, prepare to share instances where you've gone above and beyond to ensure customer satisfaction. This will show that you align with the council's values of caring and collaboration.
