Barnet Council is seeking a proactive complaints professional to work across the council, building relationships with services and stakeholders. You will advise on sensitive cases, support ombudsman responses, and help develop innovative customer care approaches.
You will use digital tools to improve outcomes and contribute to wide-ranging improvements for residents. The role is hybrid, with three in-office days per week (Mon and Wed fixed).
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Complaints & Service Improvement Specialist employer: Barnet Council
Barnet Council is an exceptional employer dedicated to making a positive impact in the community. With a strong commitment to employee well-being, flexible working options, and extensive training opportunities, we foster a supportive and inclusive work culture. Join us in our mission to enhance public health and safety while enjoying a rewarding career in a vibrant borough that values diversity and collaboration.
