At a Glance
- Tasks: Support students with enrolment and resource access, ensuring a positive experience.
- Company: Join Barnet and Southgate College, a vibrant community focused on student success.
- Benefits: Enjoy 31 days annual leave, gym access, and discounts at local shops.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
Successful applicants will provide an essential front line service for students from Admissions to the Learning Resource Centres (LRCs). The ability to build a rapport with all students alongside a capacity to use a range of digital systems to either aid a successful enrolment or locate necessary resources in the LRC for a student is essential. Previous experience of aspects of this service is essential. Applicants must be able to demonstrate a student centred approach, aiming to remove barriers to ensure a comprehensive positive student experience.
Key Responsibilities
- To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
- To act in accordance with College values and positively represent Barnet and Southgate College in all aspects of your work.
- To operate in accordance with the College’s policies and procedures.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
- To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
- To participate in and take responsibility for your own learning and development.
- To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
Skills, Knowledge and Expertise
Please refer to attached JD.
Benefits
- 31 days annual leave plus bank holidays for support staff (pro rata for part‑time employees).
- Annual Season Ticket Loans – possibility to purchase an annual season ticket loan with salary sacrifice scheme; cost spread over a year and paid back monthly through salary.
- Cycle to Work Scheme – incentive for staff, offering tax free bikes through bike shops with approximate 32% cost savings.
- Employee Support Helpline – 24/7 counselling and advice, free to use and confidential.
- Eye Test Refunding – cost of regular eye tests refunded for staff using Display Screen Equipment.
- Flu vouchers – free flu vaccination voucher for established staff.
- Gym Facilities – Sports Centre at Southgate Campus with cardio, strength and conditioning equipment, free use Monday-Friday during term.
- Hair Salon and Beauty Treatments – competitively‑priced hairdressing services at Colindale Campus; special staff offers convenient during lunch or after work.
- High Street Discounts – staff discount including shopping benefits website and local high street stores.
Student Engagement Assistant employer: Barnet And Southgate College
Barnet and Southgate College is an excellent employer that prioritises the success and well-being of its students and staff alike. With a strong commitment to equality, diversity, and professional development, employees are encouraged to grow within a supportive and inclusive work culture. Located in a vibrant community, the college offers unique opportunities for meaningful engagement and collaboration, making it a rewarding place to contribute to student success.
Contact Details:
Barnet And Southgate College Recruitment Team
