At a Glance
- Tasks: Assist new students with enrolment and provide excellent customer service during a busy period.
- Company: Join Barnet and Southgate College, a vibrant and student-focused environment.
- Benefits: Enjoy 31 days holiday, season ticket loans, gym access, and more perks!
- Other info: Flexible working across multiple campuses with great career development opportunities.
- Why this job: Make a real difference in students' lives during their enrolment journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 30000 € per year.
Please note that this role will be based at the following locations: Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy. This is your opportunity to be part of a fast-paced, student-focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check-in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to, which could range from the start of the application process, ID & eligibility support or supporting the completion of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely providing appropriate information or signposting. The ability to build a rapport with people as well as to communicate clearly and concisely with them to aid in a successful enrolment is essential. Applicants must be able to demonstrate a student/customer centred approach, aiming to remove barriers to ensure a comprehensive positive experience.
Key Responsibilities- To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
- To act in accordance with college values and positively represent Barnet and Southgate College in all aspects of your work.
- To operate in accordance with the College’s policies and procedures.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
- To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
- To participate in and take responsibility for your own learning and development.
- To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
Please refer to attached JD.
BenefitsThe College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part-time employees. We also offer an attractive package of optional benefits for employees to take advantage of.
- Annual Season Ticket Loans: We offer permanent or contract staff with a minimum of a 12-month contract the option to purchase an annual season ticket loan without the big financial hit in one go! A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.
- Cycle to Work Scheme: The scheme is an incentive for staff, offering tax-free bikes through bike shops and is run by Cyclescheme Ltd. You can get a tax-free bike, which for most people means they save around 32% of the cost for a new bike!
- Employee Support Helpline: The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week. They provide you and your family with counselling and advice, covering a variety of personal or workplace issues. It is free to use and all calls are confidential.
- Eye Tests for DSE Users: The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly as part of their duties.
- Flu vouchers: We offer established staff a free flu vaccination voucher to take to a large range of local high street pharmacies.
- Gym Facilities: Our Sports Centre at Southgate Campus is available for all staff with cardio, strength and conditioning equipment. The 2-floor gym is free for members of staff to use Monday to Friday within term time.
- Hair Salon Services and Beauty Treatments: A range of competitively-priced hairdressing services are accessible at our Colindale Campus. Regularly providing special staff offers which is convenient during lunch hours or after work.
- High Street Discounts: Discount for teachers is a shopping benefits website for staff which gives access to fantastic savings on leading retail brands, plus lots of great special offers! We also have staff discount available with local high street stores within walking distance of our three main campuses.
Main Enrolment Check In & Call Assistant in London employer: Barnet And Southgate College
Barnet and Southgate College is an exceptional employer, offering a vibrant and student-focused work environment across multiple campuses. With generous benefits such as 31 days of annual leave, access to gym facilities, and a supportive employee assistance helpline, the college prioritises employee well-being and professional growth. Join us to make a meaningful impact during a pivotal time in students' lives while enjoying a culture that values inclusivity and personal development.
Contact Detail:
Barnet And Southgate College Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Main Enrolment Check In & Call Assistant in London
✨Tip Number 1
Get to know the campuses! Familiarise yourself with Southgate, Barnet, Colindale, and Boreham Wood. This way, when you chat with potential students, you can confidently guide them through the enrolment process and make them feel at home.
✨Tip Number 2
Practice your customer care skills! Role-play with friends or family to build your confidence in answering questions and providing information. The more comfortable you are, the better you'll connect with new students.
✨Tip Number 3
Be proactive! When you're on the phone or face-to-face, listen carefully to what students need. Don’t hesitate to ask clarifying questions to ensure you’re guiding them to the right part of the enrolment process.
✨Tip Number 4
Apply through our website! It’s the best way to stay updated on your application status and shows us you’re keen to be part of our team. Plus, it’s super easy and straightforward!
We think you need these skills to ace Main Enrolment Check In & Call Assistant in London
Some tips for your application 🫡
Show Your Customer Care Skills:Make sure to highlight your excellent customer care skills in your application. We want to see how you can provide a helpful and professional service, especially in a fast-paced environment like ours!
Be Clear and Concise:When writing your application, communicate clearly and concisely. This role involves guiding potential students through the enrolment process, so we need to know you can do that effectively right from the start.
Demonstrate Your Student-Centred Approach:We’re all about creating a positive experience for our students. Make sure to showcase any previous experiences where you’ve removed barriers or supported others in their journey, as this is key for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Barnet and Southgate College.
How to prepare for a job interview at Barnet And Southgate College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Main Enrolment Check In & Call Assistant role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer care, prepare examples from your past experiences where you’ve successfully assisted customers or students. Highlight your ability to build rapport and communicate clearly, as these are essential for guiding potential new students through the enrolment process.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and the ability to support your team. Think of instances where you’ve adapted to changing situations or helped colleagues. Be ready to discuss how you can contribute positively to the team dynamic and ensure a smooth enrolment experience for everyone.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the college’s values, the team you’ll be working with, or the challenges faced during the enrolment period. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
