Deputy Director of Technology Innovation and Development in London

Application Deadline: 1 June 2026

Department: Technology Innovation & Development

Employment Type: Permanent - Full Time

Location: Barnet Campus (Wood Street)

Compensation: £53,244 - £60,592 / year

Are you a senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this is an exceptional opportunity.

As Deputy Director of Technology Innovation and Development, you will bring together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end‑to‑end service delivery and ensuring that every member of staff and every student benefits from reliable, secure and user‑focused IT services.

The Technology Innovation and Development department is going through an important period of growth and investment, with current priorities spanning service improvement, infrastructure resilience, cyber security maturity, cloud platform expansion and the better integration of Support and Infrastructure services. You will work closely with experienced technical teams and have real scope to influence operational standards, processes, reporting and the future direction of services across the College. This is a role for someone who wants to lead, not just manage.

What You'll Be Doing

• Service delivery: Lead IT service delivery across all College sites, owning end‑to‑end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs.
• Cyber security and resilience: Hold accountability for cyber security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans.
• Infrastructure and integration: Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College.
• Operational leadership: Line‑manage the IT Support Team Manager and IT Infrastructure Team Manager, ensuring effective resource planning, prioritisation and performance management across both teams.
• Policies and standards: Develop, implement and maintain IT operational policies, standards and procedures in line with legal and regulatory requirements, and oversee asset management, licensing and system documentation.
• Stakeholder and supplier management: Manage relationships with internal stakeholders and external suppliers in relation to infrastructure, applications and IT services, ensuring effective and value‑for‑money delivery.
• Strategy and transformation: Support the Director in delivering the College's IT and digital strategy, contribute to wider transformation initiatives and lead on operational risk management including cyber security and service continuity.
• Senior contribution: Contribute as a member of the College management team, deputise for the Director as required, and represent IT in College‑wide activities, meetings and projects.

What You'll Bring

• A degree or equivalent professional qualification in IT or a related field.
• Significant experience managing IT teams and services, ideally in an education or similarly complex environment.
• Strong technical knowledge and hands‑on experience managing or integrating IT infrastructure, networks and cloud‑based services (e.g. Microsoft 365, Azure, Google Workspace) alongside end‑user support.
• Experience managing or contributing to cyber security frameworks and compliance (e.g. Cyber Essentials, ISO 27001).
• Experience developing and implementing IT policies and procedures.
• Ability to set and monitor SLAs and KPIs, analyse help‑desk data and drive service improvement.
• Excellent leadership, communication and interpersonal skills with a strong customer service ethos.
• Strong analytical and problem‑solving skills with high attention to detail.
• Ability to work calmly under pressure, manage multiple priorities and meet deadlines.
• Strong documentation skills for procedures, policies and technical configurations.
• Evidence of ongoing professional development.
• Willingness to work across all College sites and outside normal hours as required.
• Commitment to equality, diversity, inclusion and safeguarding.

• A management qualification.
• A cyber security certification (e.g. CISSP, CISM).
• Microsoft or Cisco certifications.
• Experience with ITIL or other quality management frameworks.
• Project management and digital transformation experience.
• Knowledge of current and emerging trends in educational technology.
• Experience managing supplier relationships and contracts.
• Experience with scripting (e.g. PowerShell) and Microsoft Power Automate.
• Experience supporting Apple devices and a range of operating systems including Linux.

Read our Employee Pledge here!

• Annual Season Ticket Loans – permanent or contract staff with a minimum 12‑month contract can purchase an annual season ticket loan, spreading the cost over the course of a year via salary sacrifice.
• Cycle to Work Scheme – tax‑free bikes through participating shops with a discount of approximately 32%.
• Employee Support Helpline – 24/7 confidential counseling and advice for employees and their families.
• Eye Tests for DSE Users – refund of regular eye tests for staff who use display screen equipment.
• Flu vouchers – free flu vaccination voucher for established staff.
• Gym Facilities – access to the Sports Centre at Southgate Campus, free for staff Monday‑Friday in term time.
• Hair Salon Services and Beauty Treatments – competitively‑priced hairdressing services at Colindale Campus during lunch hours or after work.
• High Street Discounts – shopping benefits website for staff offering savings on leading retail brands.