At a Glance
- Tasks: Assist new students with enrolment and provide excellent customer service during a busy period.
- Company: Join Barnet and Southgate College, a student-focused institution.
- Benefits: Earn £16.70/hour, enjoy 31 days leave, and access gym facilities.
- Other info: Flexible role with opportunities for personal development and team support.
- Why this job: Make a real difference in students' lives during their enrolment journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 33400 - 33400 £ per year.
Main Enrolment Check In & Call Assistant
Application Deadline: 4 June 2026
Department: Student Services
Employment Type: Seasonal - Full Time
Location: Cross-Campus
Compensation: £16.70 / hour
Description
Please note that this role will be based at the following locations: Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy. This is your opportunity to be part of a fast‑paced, student‑focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check‑in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to; this could range from the start of the application process, ID & eligibility support or supporting completion of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely, providing appropriate information or sign‑posting. The ability to build a rapport with people as well as to communicate clearly and concisely with them to aid in a successful enrolment is essential. Applicants must be able to demonstrate a student/customer centred approach, aiming to remove barriers to ensure a comprehensive positive experience.
Key Responsibilities
- To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
- To act in accordance with college values and positively represent Barnet and Southgate College in all aspects of your work.
- To operate in accordance with the College’s policies and procedures.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
- To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
- To participate in and take responsibility for your own learning and development.
- To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
Skills, Knowledge and Expertise
Please refer to attached JD.
Benefits
- 31 days annual leave for support staff plus bank holidays. Pro‑rata for part time employees.
- Annual Season Ticket Loans – spread the cost over a year via salary sacrifice.
- Cycle to Work Scheme – tax‑free bikes via Cyclescheme Ltd.
- Employee Support Helpline – confidential counselling and advice, 24/7.
- Eye Tests for DSE Users – college will refund cost of regular eye tests.
- Flu vaccination vouchers for established staff.
- Gym Facilities – Sports Centre available to staff, free Monday to Friday within term time.
- Hair Salon Services and Beauty Treatments – competitively priced services at Colindale Campus with staff offers.
- High Street Discounts – staff discounts at local high street stores.
Enrolment Concierge & Call Assistant (Seasonal) employer: Barnet And Southgate College
Barnet and Southgate College is an exceptional employer, offering a vibrant and student-focused work environment across multiple campuses. With a commitment to employee well-being, the college provides generous benefits such as 31 days of annual leave, access to gym facilities, and a supportive culture that encourages professional development. Join us to make a meaningful impact during a pivotal time in students' lives while enjoying unique perks like high street discounts and wellness initiatives.
Contact Details:
Barnet And Southgate College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Concierge & Call Assistant (Seasonal)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This way, when you get that interview, you can confidently show how your experience aligns perfectly with what they're looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport and providing excellent customer care, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and concisely during the interview.
✨Tip Number 3
Don’t forget to showcase your flexibility! The job requires you to adapt to different situations and campuses. Be ready to share examples of how you've successfully navigated changes in previous roles to demonstrate your adaptability.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
We think you need these skills to ace Enrolment Concierge & Call Assistant (Seasonal)
Some tips for your application 🫡
Show Your Customer Care Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and created positive experiences, especially in fast-paced environments like this one!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Enrolment Concierge role. We love seeing genuine interest and effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at Barnet And Southgate College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Enrolment Concierge & Call Assistant role. Familiarise yourself with the key responsibilities and skills required, such as customer care and effective communication. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service to potential students, prepare examples from your past experiences where you've successfully assisted customers. Highlight your ability to build rapport and resolve issues, as these are crucial for a smooth enrolment process.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or managing multiple tasks during busy periods. Think of specific scenarios where you demonstrated flexibility and professionalism, as this will show that you're ready for the fast-paced environment they mentioned.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
