At a Glance
- Tasks: Lead IT service delivery and enhance cyber security across all College sites.
- Company: Join Barnet and Southgate College, a forward-thinking institution in North London.
- Benefits: Enjoy 31 days annual leave, flexible benefits, and access to gym facilities.
- Other info: Be part of a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact on digital experience and service quality in education.
- Qualifications: Degree in IT and significant experience managing IT teams required.
Are you a senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this is an exceptional opportunity.
You will bring together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end-to-end service delivery and ensuring that every member of staff and every student benefits from reliable, secure and user-focused IT services.
The Technology Innovation and Development department is going through an important period of growth and investment, with current priorities spanning service improvement, infrastructure resilience, cyber security maturity, cloud platform expansion and the better integration of Support and Infrastructure services. You will work closely with experienced technical teams and have real scope to influence operational standards, processes, reporting and the future direction of services across the College. This is a role for someone who wants to lead, not just manage.
About Barnet and Southgate College: We change lives, empower individuals and connect communities. We are an ambitious, forward-thinking further education college in North London, proud to serve diverse communities across Barnet, Southgate and beyond. Our 2030 Vision is bold: to be a leading provider of learning and skills development, fostering exceptional educational experiences, driven by innovation, collaboration and excellence.
The TID department operates across a multi-campus environment and has a strong culture of teamwork, continuous improvement and practical problem-solving. The College continues to expand its use of cloud platforms, digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position.
What You'll Be Doing
- Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs.
- Cyber security and resilience: Hold accountability for cyber security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans.
- Infrastructure and integration: Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College.
- Operational leadership: Line manage the IT Support Team Manager and IT Infrastructure Team Manager, ensuring effective resource planning, prioritisation and performance management across both teams.
- Policies and standards: Develop, implement and maintain IT operational policies, standards and procedures in line with legal and regulatory requirements, and oversee asset management, licensing and system documentation.
- Stakeholder and supplier management: Manage relationships with internal stakeholders and external suppliers in relation to infrastructure, applications and IT services, ensuring effective and value-for-money delivery.
- Strategy and transformation: Support the Director in delivering the College's IT and digital strategy, contribute to wider transformation initiatives and lead on operational risk management including cyber security and service continuity.
- Senior contribution: Contribute as a member of the College management team, deputise for the Director as required, and represent IT in College-wide activities, meetings and projects.
What You'll Bring
Essential
- A degree or equivalent professional qualification in IT or a related field.
- Significant experience managing IT teams and services, ideally in an education or similarly complex environment.
- Strong technical knowledge and hands-on experience managing or integrating IT infrastructure, networks and cloud-based services (e.g. Microsoft 365, Azure, Google Workspace) alongside end-user support.
- Experience managing or contributing to cyber security frameworks and compliance (e.g. Cyber Essentials, ISO 27001).
- Experience developing and implementing IT policies and procedures.
- Ability to set and monitor SLAs and KPIs, analyse helpdesk data and drive service improvement.
- Excellent leadership, communication and interpersonal skills with a strong customer service ethos.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to work calmly under pressure, manage multiple priorities and meet deadlines.
- Strong documentation skills for procedures, policies and technical configurations.
- Evidence of ongoing professional development.
- Willingness to work across all College sites and outside normal hours as required.
- Commitment to equality, diversity, inclusion and safeguarding.
Even Better If You Have...
- A management qualification.
- A cyber security certification (e.g. CISSP, CISM).
- Microsoft or Cisco certifications.
- Experience with ITIL or other quality management frameworks.
- Project management and digital transformation experience.
- Knowledge of current and emerging trends in educational technology.
- Experience managing supplier relationships and contracts.
- Experience with scripting (e.g. PowerShell) and Microsoft Power Automate.
- Experience supporting Apple devices and a range of operating systems including Linux.
Potential Interview Dates: Week commencing 22nd June 2026.
Our Employee Pledge: The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of.
- Annual Season Ticket Loans: We offer permanent or contract staff with a minimum of a 12 month contract the option to purchase an annual season ticket loan without the big financial hit in one go!
- Cycle to Work Scheme: The scheme is an incentive for staff, offering tax free bikes through bike shops.
- Employee Support Helpline: The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week.
- Eye Tests for DSE Users: The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly.
- Flu vouchers: We offer established staff a free flu vaccination voucher.
- Gym Facilities: Our Sports Centre at Southgate Campus is available for all staff.
- Hair Salon Services and Beauty Treatments: A range of competitively-priced hairdressing services are accessible at our Colindale Campus.
- High Street Discounts: Discount for teachers is a shopping benefits website for staff.
Deputy Director of Technology Innovation and Development employer: Barnet And Southgate College
Barnet and Southgate College is an exceptional employer that prioritises employee well-being and professional growth, offering a generous holiday allowance, flexible benefits like the Cycle to Work Scheme, and access to gym facilities. With a strong culture of teamwork and innovation, employees are empowered to make a meaningful impact on service quality and digital experience across a diverse community in North London, all while enjoying a supportive work environment that values continuous improvement and collaboration.
Contact Detail:
Barnet And Southgate College Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Director of Technology Innovation and Development
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the college's current tech initiatives. Show us you’re not just a fit for the role but also passionate about our mission and how you can contribute to our 2030 Vision.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've led teams through challenges, especially in IT. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Barnet and Southgate College.
We think you need these skills to ace Deputy Director of Technology Innovation and Development
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT leadership, cyber security, and service delivery. We want to see how your skills align with our mission at Barnet and Southgate College!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved service quality or led successful projects. We love seeing tangible results that demonstrate your impact in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Barnet And Southgate College
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT infrastructure, cloud services, and cyber security frameworks. Be ready to discuss your hands-on experience with tools like Microsoft 365 or Azure, as well as any relevant certifications you hold.
✨Show Leadership Skills
This role is all about leading teams and driving service improvement. Prepare examples of how you've successfully managed IT teams in the past, focusing on your leadership style and how you foster collaboration and continuous improvement.
✨Understand the College's Vision
Familiarise yourself with Barnet and Southgate College's 2030 Vision and their commitment to innovation and community. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their mission of enhancing educational experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to manage incidents or improve service delivery, and be ready to explain your thought process and the outcomes.
