Band 4 Templates Co-ordinator OAC

To provide support to all the staff covering the Trust’s existing patients Administration (PAS) using the back-office system., To provide patient-focused rescheduling patients from one template to another using the appropriate Trusts booking system and the national e-Referrals system.

The post-holder will deal with all associated contacts from the request, such as service manager, operation managers and clinicians.

The post-holder will be expected to manage Template requests following the Trust policy and targets.

The post holder needs to work and manage the Back Office application on Cerner. They will have a broad range of responsibilities for ensuring that the templates have been built, linked and applied correctly on Cerner to ensure the Trusts clinic schedules are visible and can be used by all service administrators.

The post holder needs to maintain banks holiday, resource groups and slots groups.

The post holder needs to be able to create, understand and maintain the bookshelf.

The post hold will be able to support the clinic cancellation team, slot and Adhoc requests and/or different areas in the OAC department and it includes sending the text message and contacting patient.

Attend any meetings to assist the management with relevant information about requests.

The post holder will be able to support in updating Condeco system as a clinic cancellation process., * Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.

• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

The post holder requires a good understanding of the needs and requirements of the process for building the templates clinics based on the naming convention that the Trust is using.

The post holder requires knowledge building clinics in PAS and linking resource name, location with the appointment.

The post holder will be able to add or remove letter preparation, request list, treatment function of the appointment type and the ERS (e-Referral’s system) services., Demonstrable ability to meet the Trust Values, GCSE Maths and English or equivalent, * Further study for professional memberships or management qualifications

• Evidence of continuing personal development, * Experience of providing operational knowledge to support development of strategies and implementation plans.

• Experience of working with Cerner back office with specific knowledge of template management.

• Experience of promoting good practice to ensure the highest standards of conduct.

• Understanding of confidentiality, data protection requirements and the frameworks set out in the NHS Information Governance Toolkit

Desirable criteria

• Experience of identifying causes of data errors and inaccuracies.

• Experience managing implementation of cross organisation support and improvement plans, * Ability to engage with stakeholders to understand their requirements and to work with them to ensure needs are met.

• Ability to achieve targets and standards through personal endeavour and the efforts of others.

• Ability to follow professional and technical leadership to improve personal performance

• Ability to set personal objectives and identify personal development needs.

• Knowledge of legislation, guidelines and best practice for data quality standards.

• Ability to collect metrics and performance indicators for data quality monitoring and improvement

• Ability to identify and report significant data quality issues effectively.

• Ability to provide advice and support for adoption and operation of data quality legislation, directives and standards.

• Expertise in effective use of patient management and clinical systems.

• Covid-19 Vaccination

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.

We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.