At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with system upgrades.
- Company: Join a dynamic accountancy firm with over 1,200 employees.
- Benefits: Flexible working, 25 days leave, competitive salary, and professional development.
- Other info: Regular travel across London and opportunities for career growth.
- Why this job: Kickstart your IT career in a supportive and innovative environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
As a dynamic and growing accountancy firm with over 1,200 employees, we are seeking a Junior IT Engineer to join our innovative and forward-thinking IT team, to support the Dains group. As a Junior IT Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be a point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments and offices. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company. Please note, you will be based in our Leytonstone office, with regular travel to our other offices across London and the South East, including Uxbridge, Dartford and the City. Therefore, a full UK driving licence and access to a vehicle would be beneficial.
Key Responsibilities
- Provide 1st line and 2nd line support for IT-related issues via teams, email or in-person.
- Install, configure, and maintain IT hardware and software systems.
- Assist with the setup of new user accounts, permissions, and passwords.
- Support remote users and ensure they have access to required systems.
- Collaborate with the wider IT team to maintain system security and performance.
- Contribute to ongoing IT projects and system upgrades.
- Assist in IT projects such as system upgrades and new technology implementations.
Skills, Knowledge & Expertise
- Proven experience in an IT support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.
- Familiarity with IT hardware (desktops, laptops, printers, etc.).
- Ability to diagnose and resolve IT issues efficiently.
- Excellent communication and customer service skills.
- A proactive attitude with a willingness to learn and adapt.
- Driving licence and access to a vehicle would be beneficial due to the regular travel to offices across London.
Join us to advance your expertise in a dynamic environment where growth and learning are prioritised and your ability to lead and collaborate is valued and nurtured.
Job Benefits
- Flexible and hybrid/smart working options.
- 25 days’ annual leave plus bank holidays, increasing with service, with the option to buy or sell days.
- Financial security through life assurance and a competitive pension scheme, with access to private medical insurance through both company-funded and self-funded options.
- Greener travel options through our electric car scheme and cycle to work programme.
- A vibrant social culture with regular team and firm-wide events.
- Enhanced maternity and paternity pay to support you and your family through life’s important moments.
- Annual reward and recognition awards, celebrating the achievements and contributions of our people.
- Employee resource groups promoting inclusion and connection.
- “Dains in the Community”, supporting charity, wellbeing and local initiatives.
We want our people to feel supported, valued and able to do their best work, with benefits that help you thrive both professionally and personally.
Junior Support Engineer employer: Barnes Roffe
Barnes Roffe is an excellent employer located in the vibrant heart of London City, offering a supportive work culture that values reliability and professionalism. Employees benefit from enhanced parental leave, comprehensive health plans, and ample opportunities for personal and professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Barnes Roffe values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Barnes Roffe might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Barnes Roffe!
✨Direct Apply to Barnes Roffe
Let's not forget to apply directly through the Barnes Roffe website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Barnes Roffe.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Barnes Roffe. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Barnes Roffe
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
