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For Companies At a Glance
- Tasks: Lead the café team, create amazing coffee experiences, and mentor fellow baristas.
- Company: Join Barnes & Noble, a beloved bookstore chain with a vibrant café culture.
- Benefits: Enjoy competitive pay, employee discounts, vacation time, and health benefits for full-time roles.
- Why this job: Be part of a fun, collaborative environment where your coffee passion shines and impacts customers.
- Qualifications: Coffee knowledge, strong communication skills, and a desire to mentor others are essential.
- Other info: Starting pay is $16.75 per hour, with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
As a Senior Barista, your exemplary coffee knowledge, passion and expertise in the Café ensures that customers receive a first-class experience. You support other baristas through mentorship and guidance, helping to train them on the café offerings, and modeling what it looks like to deliver an exceptional customer experience. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.
What You Do
- Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
- Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
- Help teach baristas the best way to recommend products and handcrafted beverages, ensuring they are confident in the conversations they are having with customers.
- Ensure that the Café is welcoming to all customers by having a stocked bake case, merchandise displayed neatly and a smile for all customer interactions from both you and the other baristas.
- Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
- Engage customers in the store through sampling of café products.
- Execute and model all operational standards correctly, in a timely manner, and in accordance with café standards, safety and health codes.
- Protect company assets by adhering to all processes and support the control of waste and shrinkage.
Knowledge & Experience
- Understand and execute café offerings and operational procedures.
- Help to teach new employees about the Café.
- Act as a role model for others by being positive and helping to drive company initiatives.
- Communicate effectively and respectfully.
- Listen to customers and identify their needs to their satisfaction.
- Shift gears quickly, prioritize and multitask.
- Work with consistent urgency and efficiency.
- Demonstrate exemplary barista-level skills.
Expected Behaviors
- Treat customers as the first priority by engaging in genuine conversations with the goal of helping them find the perfect item.
- Show passion for the café offerings we sell and the willingness to experiment with new creations.
- Desire to grow in your ability to pair foods and beverages.
- Is patient, a good listener and makes others feel heard and respected.
- Take pride in the Café by always ensuring a clean and tidy environment.
- Put people at ease by taking the time to listen and build rapport.
- Is friendly and comfortable interacting with people.
- Work collaboratively and respectfully with others.
- Seek and provide help and support when needed.
- Accept coaching and feedback from others openly.
- Accept responsibility and execute all assignments with care and accuracy.
- Act as a mentor and role model for others.
- Positive about company and its initiatives.
- Respectful and kind to fellow employees and customers.
Notes
An employee in this position can expect an hourly rate starting at $16.75.
Benefits
- Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 40 hours worked, Employee Discount.
- Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
- Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which includes Disability, Life Insurance, Transit, Tuition Reimbursement.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
Senior Barista - FT employer: Barnes & Noble, Inc.
Contact Detail:
Barnes & Noble, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Barista - FT
✨Tip Number 1
Showcase your passion for coffee and customer service during any interactions. Whether it's in a casual conversation or during an interview, let your enthusiasm shine through. This role is all about creating exceptional experiences, so demonstrating your love for the craft can set you apart.
✨Tip Number 2
Familiarise yourself with the café's offerings and be prepared to discuss them. Knowing the menu inside out will not only help you answer questions confidently but also show that you're proactive and genuinely interested in the role.
✨Tip Number 3
Network with current employees or baristas in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions about the position.
✨Tip Number 4
Demonstrate your leadership skills by discussing any previous mentoring or training experiences. As a Senior Barista, you'll be expected to guide others, so highlighting your ability to support and uplift your team can make a strong impression.
We think you need these skills to ace Senior Barista - FT
Some tips for your application 🫡
Highlight Your Coffee Knowledge: Make sure to emphasise your expertise in coffee and café offerings. Mention any relevant experience or training that showcases your ability to deliver exceptional customer service and create tailored beverage experiences.
Showcase Mentorship Skills: Since the role involves supporting and training other baristas, include examples of how you've mentored or guided others in previous positions. This will demonstrate your leadership qualities and commitment to team success.
Demonstrate Customer Engagement: In your application, provide specific instances where you engaged with customers effectively. Highlight your ability to build rapport and listen to customer needs, as this is crucial for the Senior Barista role.
Express Passion for the Café Environment: Convey your enthusiasm for working in a café setting. Discuss your commitment to maintaining a clean and welcoming environment, as well as your willingness to experiment with new beverage creations.
How to prepare for a job interview at Barnes & Noble, Inc.
✨Show Your Coffee Passion
Make sure to express your love for coffee and the café culture during the interview. Share your experiences with different coffee types, brewing methods, and any unique creations you've made. This will demonstrate your enthusiasm and knowledge, which are crucial for a Senior Barista role.
✨Highlight Mentorship Experience
Since the role involves mentoring other baristas, be prepared to discuss any previous experience you have in training or guiding others. Share specific examples of how you've helped colleagues improve their skills or provided support in a busy café environment.
✨Demonstrate Customer Engagement Skills
The ability to connect with customers is key in this role. Prepare to share examples of how you've built rapport with customers in the past, handled difficult situations, or created memorable experiences that kept them coming back for more.
✨Emphasise Teamwork and Collaboration
As a Senior Barista, you'll need to work well with others. Be ready to discuss how you've successfully collaborated with team members in previous roles, supported your colleagues, and contributed to a positive work environment. This will show that you're a team player who values collective success.
