Barista - PT in Cornholme

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities include:

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store.
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy.
• Be supportive and considerate of colleagues, going out of your way to help others in the team.
• Be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.

As a Barista, you will be trained and expected to be proficient in:

• Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Developing strong merchandising skills to maintain the café presentation and cleanliness.
• Running a register competently to serve customers quickly and reliably.
• Making food and drinks properly with ease and accuracy.
• Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift.
• Understanding loss prevention procedures and de-escalation techniques.

This role requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your barista knowledge and skills to develop.

You will:

• Build café knowledge of the products we offer across beverage, bakery and savoury options.
• Speak about and support key sales objectives such as new LTO items or café promotions.
• Make effective food and beverage customization recommendations to customers.
• Understand and use Café training tools appropriately.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably.

As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Barista — where you will take on new challenges and gain further opportunities for growth. You will comply with all company policies and procedures.