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For Companies At a Glance
- Tasks: Create delicious drinks and baked goods while providing top-notch customer service.
- Company: Join the vibrant team at Barnes & Noble, a beloved bookstore and café chain.
- Benefits: Enjoy flexible hours, a fun work environment, and employee discounts.
- Why this job: Perfect for coffee lovers who enjoy engaging with customers and being part of a community.
- Qualifications: No prior experience needed, just a positive attitude and a passion for coffee.
- Other info: This is a part-time role ideal for students looking to gain experience.
As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the café ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.
What You Do
- Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
- Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
- Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
- Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
- Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
- Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
- Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
- Recognize and offer to help both customers and employees with urgency and care.
Knowledge & Experience
- Passionate about the products we serve.
- Positive and can-do attitude.
- Enjoy working with people.
- Listen to people and enjoy solving problems.
- Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
- Well-organized, efficient, and able to multi-task.
- Can clearly and respectfully communicate and express oneself.
Expected Behaviors
- Treat customers as the first priority at all times.
- Take initiative and consistently grow and expand café knowledge.
- Enjoy making recommendations and engaging with others.
- Exhibit and demonstrate initiative.
- Support company goals and initiatives and is a team player.
- Show respect and kindness to fellow employees and customers.
- Accept responsibility and execute all assignments correctly and with care.
- Accept coaching and feedback from others openly.
- Flexible and can adapt to an ever-changing environment.
Barista - PT employer: Barnes & Noble, Inc.
Contact Detail:
Barnes & Noble, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - PT
✨Tip Number 1
Familiarise yourself with the menu and popular drinks at Barnes & Noble's café. Being knowledgeable about their offerings will help you engage customers effectively and demonstrate your passion for coffee.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a café setting. Focus on building rapport and making tailored recommendations, as this is key to providing an exceptional customer experience.
✨Tip Number 3
Showcase your enthusiasm for teamwork during any interactions with the hiring team. Emphasising your ability to collaborate and support your colleagues will align well with the company’s values.
✨Tip Number 4
Be prepared to discuss how you handle busy environments and multitasking. Sharing specific examples of past experiences where you've thrived under pressure can set you apart from other candidates.
We think you need these skills to ace Barista - PT
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Barnes & Noble, Inc. is looking for in a Barista. Pay attention to the skills and qualities they value, such as customer service, teamwork, and a passion for coffee.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Barista role. Include any previous customer service roles, your ability to work in a fast-paced environment, and your passion for coffee and food.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and your knowledge of café products.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Barnes & Noble, Inc.
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and the art of making beverages. Share any personal experiences or favourite drinks you've created, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Service Skills
Highlight your ability to engage with customers and provide excellent service. Prepare examples of how you've built rapport with customers in the past, as this is crucial for a Barista role.
✨Demonstrate Teamwork
Since the job involves working collaboratively, be ready to discuss your experience in team settings. Mention how you support your colleagues and contribute to a positive work environment.
✨Prepare for Practical Questions
Expect questions about handling busy periods and maintaining cleanliness. Think of scenarios where you've successfully managed multiple tasks or maintained high standards in a fast-paced environment.
