At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join Barnes Aerospace, a leader in the aerospace industry with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to grow in a collaborative and engaging workplace.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced industry.
- Qualifications: 5-7 years in customer-facing roles, strong interpersonal skills, and problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service Team.
The CSM will coordinate and administer any pricing changes required by customer changes. Responsible for monitoring and maintaining standard work practices at the site level to ensure consistency, compliance, and operational excellence. Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting are completed as required.
Lead, develop, and coach a high-performing customer service team by enhancing skills through regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance outcomes. Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both Defense and Commercial) to include but not limited to training, shipping, contract review, license and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance issues are addressed during the quoting process for customers.
Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring data accuracy and clarity in performance updates. Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with customers. Responsible for end-to-end proposal management.
Qualifications:
- 5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
- Excellent interpersonal and service recovery skills.
- Able to maintain composure during high-stress or conflict situations, demonstrating empathy and professional persistence.
- Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely updates and professional communication, even under pressure.
- Strong problem-solving skills.
Customer Service Manager in Devon employer: Barnes Aerospace, Inc.
Barnes Aerospace is an exceptional employer located in Newton Abbot, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on coaching and engagement, employees are empowered to enhance their skills while contributing to operational excellence in the aerospace industry. The company fosters a culture of compliance and innovation, ensuring that team members are part of a forward-thinking organisation committed to both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and compliance. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. We’re here to help you land that dream job, so take advantage of all the resources we offer to boost your application!
We think you need these skills to ace Customer Service Manager in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in customer-facing roles, especially in manufacturing or aerospace, and showcase your interpersonal skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving skills and ability to handle high-stress situations. Let us know how you can lead and develop a high-performing team!
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use metrics and examples to show how you've improved customer service or streamlined processes in previous roles. We love seeing how you've made a difference in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Barnes Aerospace, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of customer service in the aerospace industry. Brush up on relevant regulations, compliance issues, and pricing strategies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully coached or developed team members in the past. Highlight your ability to foster engagement and drive performance outcomes—this is key!
✨Prepare for High-Stress Scenarios
Expect questions about handling conflict or high-pressure situations. Think of specific instances where you maintained composure and resolved issues effectively. This will demonstrate your problem-solving skills and emotional intelligence.
✨Communicate Clearly
Practice articulating complex information simply and clearly. You’ll need to explain site dashboard metrics and EDI transactions, so being able to convey this data accurately is crucial. Good communication can set you apart from other candidates.
