Superstore Team Leader in York, Yorkshire

Location: York Superstore - Monks Cross Shopping Park

Contract type: Permanent

Hours: 32

Salary: £27,352 FTE (£21,881 pro rata) plus Hotspot Allowance £500 FTE

Closing Date: 23 December 2025

Interview Date: 9th January 2026

We have an exciting opportunity for a passionate Superstore Team Leader to join Barnardo's on a Part Time, Permanent Basis. As a Superstore Team Leader you will manage the day to day running of our York Superstore - Monks Cross Shopping Park, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Unit 14, Monks Cross Shopping Park, Monks Cross Dr, Huntington, York, Yorkshire, United Kingdom, YO32 9GX

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work on a rota basis which will include weekend, evening, and bank holiday working.

Key responsibilities include:

• Leading the team during Manager absence and supporting day-to-day operations.
• Motivating staff and volunteers to achieve sales and service targets.
• Ensuring the shop floor is well-presented, safe, and customer-focused.
• Supporting stock flow, merchandising, and operational processes.
• Upholding organisational values and promoting a positive team culture.

Ideal Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

At Barnardo's we believe in children no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT and Disabled candidates.

Benefits:

• 26 days annual leave plus bank holidays, increasing after 5 years service.
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
• A host of family friendly leave options including company Maternity, Paternity and Adoption pay; together with all family additional leave options.
• Service related sick pay from day 1.
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
• Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution.
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
• Cycle2work scheme.
• Interest free season ticket loans.
• Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal.
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support.
• Access to Barnardo's Corporate University.

*T&C's apply based on contract.