At a Glance
- Tasks: Lead a team to maximize sales and create customer loyalty.
- Company: Join one of the UK's largest charity retailers making a positive impact on children's lives.
- Benefits: Enjoy full training, promotion prospects, pension, and other benefits.
- Why this job: Inspire others while nurturing your creativity in a supportive environment.
- Qualifications: Experience in people management and strong communication skills required.
- Other info: Successful candidates must consent to a Basic criminal records check.
The predicted salary is between 13700 - 19000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
We have an exciting opportunity for a passionate Store Manager to join Barnardo’s on a Full Time, Fixed Term basis until 31st July 2025.
As a Store Manager you will manage the day to day running of our Lancaster Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo’s provides for children, young people, parents, and carers across the UK.
Location: 59 Penny Street, Lancaster, LA1 1XF
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work on a rota basis which will include weekend, evening, and bank holiday working.
Some key responsibilities include:
- Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
- Ensure that the high standard of service to customers that is expected by Barnardo’s is maintained at all times.
- Implement promotions in the Store as directed by Head Office or your Area Business Manager.
- Maintain a high standard of presentation, both in the windows and the interior of the Store.
- Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
- Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
- Create an organised and pleasant working environment for staff and volunteers.
- Actively recruit the correct/specified number of volunteers to deliver the store’s objectives and KPIs.
- Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo’s Manager’s Manual and the relevant Retail procedures.
- Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Ideal Candidates Must Have:
- Ability to deliver excellent customer service.
- Experience of managing people.
- Ability to liaise and respond to a variety of people from varying backgrounds.
- Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
- Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
- Ability to handle cash and reconcile accurately.
- Proven experience of meeting targets and KPIs.
- Basic IT skills.
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo’s ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
About Barnardo’s
At Barnardo’s we believe in children – no matter who they are, what they have done or what they have been through. Please read about following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo’s is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Benefits
- Barnardo’s believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service.
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
- A host of family friendly leave options including company Maternity, Paternity and Adoption pay; together with all family additional leave options.
- Service related sick pay from day 1.
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo’s. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution.
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
- Cycle2work scheme.
- Interest free season ticket loans.
- Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal.
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support.
- Access to Barnardo’s Corporate University.
*T&C’s apply based on contract.
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Store Manager employer: Barnardos
Contact Detail:
Barnardos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated your colleagues to achieve sales targets.
✨Tip Number 2
Demonstrate your creativity by coming up with innovative ideas for customer engagement and loyalty programs. Think about how you can apply these ideas in a charity retail environment to enhance the shopping experience.
✨Tip Number 3
Be ready to discuss your organizational skills. Share specific strategies you've used to manage store operations effectively, ensuring that you meet sales goals while providing excellent customer service.
✨Tip Number 4
Express your passion for making a positive impact through your work. Talk about why working for a charity retailer resonates with you and how you can contribute to their mission of improving children's lives.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and person profile provided by Barnardo's. Highlight the key responsibilities and required skills, and reflect on how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in people management, customer service, and sales maximization. Use specific examples that demonstrate your creativity and resourcefulness in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the charity sector. Mention how you can inspire your team and contribute to making a positive difference in children's lives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Barnardos
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated colleagues and improved performance.
✨Highlight Your Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you provided exceptional service or resolved customer issues effectively. This will show your commitment to creating a positive shopping experience.
✨Discuss Your Organisational Skills
Being well-organised is crucial for maximising sales and meeting targets. Share strategies you've used to keep your team on track and ensure that store operations run smoothly, especially during busy periods.
✨Express Your Passion for the Cause
Since this role involves working for a charity, it's important to convey your passion for making a difference. Talk about why you want to work for Barnardo's and how you can contribute to their mission of improving children's lives.