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For Companies At a Glance
- Tasks: Deliver top-notch customer service and keep the store inviting and well-stocked.
- Company: Join Barnardo's, a charity making a real difference in the community.
- Benefits: Flexible hours, gain valuable experience, and be part of a supportive team.
- Other info: Perfect for high school and college students looking to gain experience.
- Why this job: Make an impact while developing your skills in a friendly environment.
- Qualifications: No formal skills needed, just a positive attitude and willingness to learn.
As a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and the store's front of house is maintained to a high standard and remains well stocked. You will engage with our customers both on arrival and when they depart the store, as well as queries they might have during their visit. You will also support other members of the team with merchandising displays and stock management to ensure the store is inviting for our customers.
Responsibilities
- Assisting customers by greeting them when they enter the store and thanking them when they leave, helping them find any items they are looking for, and covering changing rooms.
- Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries.
- Assist customers with their donations and support the store with gift aid sign up.
- Support with covering the till when needed.
- Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan.
- Ensure the store remains clean and tidy, health and safety procedures and security measures are adhered to.
Skills & Qualities
- Friendly and helpful.
- Excellent customer service skills.
- Good verbal communication skills as engaging positively with customers is a must.
- Happy to work as part of a team but confident to work independently too.
- Willingness to learn basic IT skills, for tasks such as working on the till.
- Problem-solving abilities to help resolve queries or issues.
- Enthusiastic about the work of Barnardo's.
- No formal skills required, although we would love for you to be friendly and helpful, passionate about the work that Barnardo's does and flexible and willing to do a variety of shop tasks.
When & Where?
Barnardo's Store, 69 Middle St, Consett DH8 5QG. No set requirement in regards to hours, flexible to fit in with your availability. Our stores trade seven days a week.
Shop Floor 1 volunteer employer: BARNARDOS
Contact Detail:
BARNARDOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Floor 1 volunteer
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout and stock so you can help customers find what they need quickly. This will not only impress them but also show your commitment to providing top-notch service.
✨Tip Number 2
Practice your communication skills! Engage with customers as soon as they walk in and make sure to thank them when they leave. A friendly chat can go a long way in making their shopping experience memorable.
✨Tip Number 3
Teamwork makes the dream work! Collaborate with other volunteers to share knowledge about stock and support each other during busy times. This not only helps the store run smoothly but also builds a great team spirit.
✨Tip Number 4
Don’t forget to showcase your enthusiasm for Barnardo's mission! When chatting with customers, share why you love volunteering here. Your passion can inspire others to get involved or donate, making a real difference.
We think you need these skills to ace Shop Floor 1 volunteer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the work of Barnardo's shine through. We want to see that you're genuinely excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the responsibilities listed in the job description. We love seeing how you can contribute to maintaining a high standard in our store!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Shop Floor 1 volunteer position. We can’t wait to hear from you!
How to prepare for a job interview at BARNARDOS
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shop Floor 1 volunteer entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and maintaining the store's appearance. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to demonstrate your friendly and helpful nature. Think of examples from your past experiences where you've provided great customer service or resolved issues. This will highlight your ability to connect with people, which is key for this position.
✨Teamwork Makes the Dream Work
The job involves working closely with other volunteers, so be ready to discuss your teamwork skills. Share instances where you've collaborated effectively with others, whether in a work setting or during group activities. This will show that you can contribute positively to the team dynamic.
✨Ask Questions That Matter
At the end of the interview, don’t forget to ask insightful questions. Inquire about the store's community initiatives or how they support their volunteers. This not only shows your enthusiasm for the role but also helps you gauge if the environment aligns with your values.