At a Glance
- Tasks: Manage reception, handle enquiries, and support administration tasks.
- Company: Join Barnardo’s, a leading charity dedicated to supporting children and families.
- Benefits: Enjoy flexible working, generous annual leave, and a supportive work environment.
- Other info: Great opportunities for personal growth and professional development.
- Why this job: Make a difference in the community while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
- Receptionist & Administrator
- Manage reception - taking calls, enquires and public area
- Manage room bookings for meeting rooms and sensory rooms
- Managing some health and safety checks of building
- Supporting other administration staff
- Checking mail and post
- Induction on staff around building
- Any other duties as requested by management
- Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity
- Process referrals received from across Birmingham from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required
- Run reports and collate data to support quarterly contract monitoring and performance reporting
- Provide flexible staff support, assisting with day-to-day operational tasks and sharing information as required
- Deal with sensitive and confidential information, initiating and maintaining office systems
- Work on own initiative to resolve issues
- Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children’s Services Policies
- Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo’s policy and procedures
- Attend team meetings, actively prepare, and contribute to supervision with line manager, reflecting on practice and learning
Benefits & Employment Conditions
Barnardo’s require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo’s services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland).
Barnardo’s believe in creating equality of opportunity in the workplace and supporting people to manage their work‑life balance; we are therefore open to offering flexible working arrangements.
Annual Leave entitlement for full‑time colleagues is 26 days per annum, increasing to 27 days per annum after 3years of service, 29 days per annum after 5years and 30 days per annum after 7years.
Those working less than full time are entitled to the same level of holiday pro‑rata.
The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme.
Family‑friendly leave options include company maternity, paternity and adoption pay; together with all other family additional leave options.
Service related sick pay from day1.
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo’s.
Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution.
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
Cycle2work scheme discounts and cashback from high‑street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal. 20% discount at Barnardo’s stores.
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Free access to round‑the‑clock employee assistance programme for advice and support.
Access to Barnardo’s Learning and Development offer.
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