At a Glance
- Tasks: Support families by managing reception, data entry, and health and safety checks.
- Company: Birmingham Forward Steps, a collaborative service for families with young children.
- Benefits: Part-time hours, community impact, and hands-on experience in a supportive environment.
- Other info: On-site role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while gaining valuable office experience.
- Qualifications: Strong numeracy and literacy skills, office experience, and IT proficiency required.
The predicted salary is between 20000 - 25000 £ per year.
Birmingham Forward Steps is a citywide service delivered collaboratively by Birmingham Community Healthcare Trust working alongside Barnardo's and other voluntary organisations, operated across 10 districts for children and their parents/care‑givers from shortly before birth up to the age of five. The service, commissioned by the council, is designed to provide all families of pre‑school children with accessible, community‑based services in their own homes, GP surgeries, children's centres and a number of other community venues such as places of worship or libraries, with extra help available to those that need it.
We are seeking to recruit a part‑time worker – 29 hours per week – Business Support Assistant for our Fox Hollies Children’s Centre/Yardley Family Hub in Birmingham. Please note that this is a locality based role, and on‑site presence will be required. It will not be possible to undertake this role on a virtual/remote basis.
Education / Knowledge
- Well‑developed numeracy and literacy skills at a level which will enable the post holder to perform moderately difficult calculations and produce reports.
Experience
- Proven substantial office experience.
- Proven substantial experience of using IT packages including word processing, spreadsheets, databases, Windows applications.
- Experience of dealing with members of the public and other agencies.
Main duties & responsibilities include
- Undertaking daily, weekly and monthly health and safety checks.
- Required to be a certified First Aider and Fire Marshall.
- Taking minutes at line group meetings and at other meetings as required.
- Maintaining systems and data entry.
- Welcoming all visitors and ensuring the smooth delivery of the Family Hub reception area.
You must be
- Able to welcome visitors and support with any enquiries.
- Able to maintain strict confidentiality and work within data protection guidelines.
- Able to work effectively as a member of a team.
- Able to communicate effectively with staff, young people and visitors.
- Able to prioritise own workload and meet tight deadlines.
This role will require you to travel independently across the District; therefore you must be flexible and adaptable, particularly in relation to working hours and location.
Business Support Assistant (23153) in Birmingham employer: BARNARDOS
Birmingham Forward Steps is an exceptional employer, offering a supportive work culture that prioritises community engagement and the well-being of families. As a Business Support Assistant, you will benefit from flexible working hours, opportunities for professional development, and the chance to make a meaningful impact in the lives of children and their caregivers in Birmingham. With a focus on collaboration and inclusivity, this role provides a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant (23153) in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BARNARDOS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BARNARDOS and let us see your personality shine through!
We think you need these skills to ace Business Support Assistant (23153) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BARNARDOS.
Get Familiar with Our Brand:Before applying, take some time to learn about BARNARDOS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BARNARDOS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BARNARDOS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BARNARDOS will surely appreciate.
