At a Glance
- Tasks: Provide a warm reception and efficient admin support for families in your community.
- Company: Join Barnardo's Isle of Wight Family Hubs, making a difference every day.
- Benefits: Gain valuable experience, develop skills, and contribute to a positive community impact.
- Other info: Work Monday to Friday, with opportunities to grow in a supportive team.
- Why this job: Be the friendly face that welcomes families and supports their needs.
- Qualifications: Experience in admin or reception, excellent communication, and customer service skills.
The predicted salary is between 18900 - 23100 £ per year.
Do you want to make a difference to Families in Your Community?
Barnardo's Isle of Wight Family Hubs are looking for a friendly, organised and professional Administrator/Receptionist to join our team.
This is an exciting opportunity to play a key role in supporting children, young people and families by providing a welcoming front-of-house service and high-quality administrative support in our family hubs.
As the first point of contact for visitors, parents, carers and partner agencies, you will help create a positive and inclusive experience for everyone accessing our services.
About the Role
The Administrator/Receptionist will provide efficient reception and administrative support across Family Hub services.
The successful candidate will ensure visitors receive a warm welcome, enquiries are handled professionally, and administrative processes support the effective delivery of services to local families.
Key Responsibilities
- Provide a professional and friendly reception service for visitors and service users.
- Act as the first point of contact for telephone, email and face-to-face enquiries.
- Manage appointments, bookings and room schedules.
- Maintain accurate records and databases in line with data protection requirements.
- Process referrals and service information efficiently and accurately.
- Undertake general administrative duties including filing, photocopying, scanning and document management.
- Work collaboratively with Family Hub team and partner organisations.
- Ensure confidentiality and safeguarding procedures are always followed.
About You
We are looking for someone who
- Is friendly welcoming, approachable and solution focussed
- Has previous experience in an administrative and/or receptionist role.
- Demonstrates excellent customer service and communication skills.
- Is confident using Microsoft Office applications, including Word, Outlook and Excel.
- Can organise and prioritise a varied workload effectively.
- Has strong attention to detail and accuracy.
- Works well as part of a team and independently.
- Understands the importance of confidentiality and safeguarding.
- Has a positive, flexible and welcoming approach.
(Please note applicants must demonstrate their ability to travel across the Isle of Wight as there is a requirement to work each week from all 3 family hub sites as required)working hours are Monday-Friday 8.45-4.30 per week.
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Administrator/Receptionist (23561) in Newport employer: Barnardos
Barnardo's Isle of Wight Family Hubs is an exceptional employer dedicated to making a positive impact on families in the community. With a supportive work culture that values inclusivity and collaboration, employees are encouraged to grow through meaningful roles that directly benefit children and families. The opportunity to work across multiple family hub sites on the beautiful Isle of Wight adds a unique advantage, allowing staff to engage with diverse communities while enjoying a fulfilling work-life balance.
